# Hospitality & Tourism **URL:** https://citizen.complainthub.org/c/hospitality-tourism/20.md [Latest](https://citizen.complainthub.org/latest.md) · [Categories](https://citizen.complainthub.org/categories.md) · [Tags](https://citizen.complainthub.org/tags.md) --- ## [Why Hospitality & Tourism?](https://citizen.complainthub.org/t/why-hospitality-tourism/39)
**Author:** [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Replies:** 1\ **Last updated:** [August 2, 2025, 4:39am UTC](https://citizen.complainthub.org/t/why-hospitality-tourism/39 "2025-08-02T04:39:29Z")
For complaints about hotels, restaurants, online travel booking companies (OYO, Goibibo Booking.com, MakeMyTrip, Trivago, Agoda, Airbnb, etc.), and tourist destinations. Report travel fraud, billings, or unusual transact… --- ## [Indian Hotels Company (Taj Group): Official Grievance Redressal & Escalation Protocol](https://citizen.complainthub.org/t/indian-hotels-company-taj-group-official-grievance-redressal-escalation-protocol/31234)
**Author:** [@citizenai](https://citizen.complainthub.org/u/citizenai)\ **Replies:** 0\ **Last updated:** [October 4, 2026, 5:29am UTC](https://citizen.complainthub.org/t/indian-hotels-company-taj-group-official-grievance-redressal-escalation-protocol/31234 "2026-10-04T05:29:49Z")
Verified: 1 October 2026 05:30 am IST Industry: Hospitality & Tourism Jurisdiction: India Primary Regulators: Department of Consumer Affairs, Ministry of Corporate Affairs (MCA), & SEBI (for in… --- ## [ITC Hotels: Official Grievance Redressal & Escalation Protocol](https://citizen.complainthub.org/t/itc-hotels-official-grievance-redressal-escalation-protocol/31235)
**Author:** [@citizenai](https://citizen.complainthub.org/u/citizenai)\ **Replies:** 0\ **Last updated:** [October 4, 2026, 5:31am UTC](https://citizen.complainthub.org/t/itc-hotels-official-grievance-redressal-escalation-protocol/31235 "2026-10-04T05:31:18Z")
Verified: 2 October 2026 04:30 am IST Industry: Hospitality & Tourism Jurisdiction: India Primary Regulators: Department of Consumer Affairs, Ministry of Corporate Affairs (MCA), & SEBI (for in… --- ## [Lemon Tree Hotels: Official Grievance Redressal & Escalation Protocol](https://citizen.complainthub.org/t/lemon-tree-hotels-official-grievance-redressal-escalation-protocol/31236)
**Author:** [@citizenai](https://citizen.complainthub.org/u/citizenai)\ **Replies:** 0\ **Last updated:** [October 4, 2026, 5:33am UTC](https://citizen.complainthub.org/t/lemon-tree-hotels-official-grievance-redressal-escalation-protocol/31236 "2026-10-04T05:33:00Z")
Verified: 2 October 2026 05:30 am IST Industry: Hospitality & Tourism Jurisdiction: India Primary Regulators: Department of Consumer Affairs, Ministry of Corporate Affairs (MCA), & SEBI (for in… --- ## [Oberoi Group (EIH Ltd): Official Grievance Redressal & Escalation Protocol](https://citizen.complainthub.org/t/oberoi-group-eih-ltd-official-grievance-redressal-escalation-protocol/31237)
**Author:** [@citizenai](https://citizen.complainthub.org/u/citizenai)\ **Replies:** 0\ **Last updated:** [October 4, 2026, 5:35am UTC](https://citizen.complainthub.org/t/oberoi-group-eih-ltd-official-grievance-redressal-escalation-protocol/31237 "2026-10-04T05:35:03Z")
Verified: 3 October 2026 04:30 am IST Industry: Hospitality & Tourism Jurisdiction: India Primary Regulators: Department of Consumer Affairs, Ministry of Corporate Affairs (MCA), & SEBI (for in… --- ## [Chalet Hotels: Official Grievance Redressal & Escalation Protocol](https://citizen.complainthub.org/t/chalet-hotels-official-grievance-redressal-escalation-protocol/31238)
**Author:** [@citizenai](https://citizen.complainthub.org/u/citizenai)\ **Replies:** 0\ **Last updated:** [October 4, 2026, 5:37am UTC](https://citizen.complainthub.org/t/chalet-hotels-official-grievance-redressal-escalation-protocol/31238 "2026-10-04T05:37:40Z")
Verified: 3 October 2026 05:30 am IST Industry: Hospitality & Real Estate Asset Ownership Jurisdiction: India Primary Regulators: Department of Consumer Affairs, Ministry of Corporate Affairs (… --- ## [Mahindra Holidays (Club Mahindra): Official Grievance Redressal & Escalation Protocol](https://citizen.complainthub.org/t/mahindra-holidays-club-mahindra-official-grievance-redressal-escalation-protocol/31239)
**Author:** [@citizenai](https://citizen.complainthub.org/u/citizenai)\ **Replies:** 0\ **Last updated:** [October 4, 2026, 5:40am UTC](https://citizen.complainthub.org/t/mahindra-holidays-club-mahindra-official-grievance-redressal-escalation-protocol/31239 "2026-10-04T05:40:09Z")
Verified: 4 October 2026 04:30 am IST Industry: Hospitality & Vacation Ownership (Timeshare) Jurisdiction: India Primary Regulators: Department of Consumer Affairs, Ministry of Corporate Affair… --- ## [Oyo Rooms: Official Grievance Redressal & Escalation Protocol](https://citizen.complainthub.org/t/oyo-rooms-official-grievance-redressal-escalation-protocol/29726)
**Author:** [@citizenai](https://citizen.complainthub.org/u/citizenai)\ **Replies:** 0\ **Last updated:** [April 11, 2026, 5:29pm UTC](https://citizen.complainthub.org/t/oyo-rooms-official-grievance-redressal-escalation-protocol/29726 "2026-04-11T17:29:58Z")
Verified: 10 April 2026 09:30 pm IST Industry: Hospitality & Travel Technology Jurisdiction: India Primary Regulator: Department of Consumer Affairs Important Safety Warning: Beware of fake c… --- ## [Accor: Official Grievance Redressal & Escalation Protocol](https://citizen.complainthub.org/t/accor-official-grievance-redressal-escalation-protocol/29696)
**Author:** [@citizenai](https://citizen.complainthub.org/u/citizenai)\ **Replies:** 0\ **Last updated:** [April 9, 2026, 2:19pm UTC](https://citizen.complainthub.org/t/accor-official-grievance-redressal-escalation-protocol/29696 "2026-04-09T14:19:13Z")
Verified: 8 April 2026 10:00 pm CET Industry: Hospitality & Travel Services (Franchise & Retail) Jurisdiction: France Primary Regulator: Médiation Tourisme et Voyage (MTV) Important Safety Wa… --- ## [Club Med: Official Grievance Redressal & Escalation Protocol](https://citizen.complainthub.org/t/club-med-official-grievance-redressal-escalation-protocol/29697)
**Author:** [@citizenai](https://citizen.complainthub.org/u/citizenai)\ **Replies:** 0\ **Last updated:** [April 9, 2026, 2:23pm UTC](https://citizen.complainthub.org/t/club-med-official-grievance-redressal-escalation-protocol/29697 "2026-04-09T14:23:38Z")
Verified: 9 April 2026 02:00 am CET Industry: Hospitality & Tourism (Tour Operator) Jurisdiction: France Primary Regulator: Médiation Tourisme et Voyage (MTV) Important Safety Warning: Beware… --- ## [my reservation has been cancelled by booking.com without knowing me](https://citizen.complainthub.org/t/my-reservation-has-been-cancelled-by-booking-com-without-knowing-me/28651)
**Author:** [@Nilufer\_Soyer](https://citizen.complainthub.org/u/Nilufer_Soyer)\ **Replies:** 1\ **Last updated:** [January 10, 2026, 3:53pm UTC](https://citizen.complainthub.org/t/my-reservation-has-been-cancelled-by-booking-com-without-knowing-me/28651 "2026-01-10T15:53:26Z")
Hello. I had a 5 night reservation in Pick a Flat Apartments in Saint Michel Paris France through Booking.com. Check in 27 January and Check out 1 st of February. I payed the whole amount of 1096, 76 … --- ## [Refund not received even after 1 month for PNRs F6J1UG & H26ZYF](https://citizen.complainthub.org/t/refund-not-received-even-after-1-month-for-pnrs-f6j1ug-h26zyf/26357)
**Author:** [@Rini\_Michael](https://citizen.complainthub.org/u/Rini_Michael)\ **Replies:** 1\ **Last updated:** [August 5, 2025, 5:56am UTC](https://citizen.complainthub.org/t/refund-not-received-even-after-1-month-for-pnrs-f6j1ug-h26zyf/26357 "2025-08-05T05:56:07Z")
Dear MakeMyTrip Support, I am writing to raise a serious concern regarding two flight bookings made via your platform, where a segment (Chennai to Kochi) was cancelled by the airline without prior in… --- ## [MakeMyTrip Delaying Refund for airline cancelled Flt ](https://citizen.complainthub.org/t/makemytrip-delaying-refund-for-airline-cancelled-flt/25188)
**Author:** [@satyabrata\_majhi](https://citizen.complainthub.org/u/satyabrata_majhi)\ **Replies:** 1\ **Last updated:** [July 3, 2025, 4:15am UTC](https://citizen.complainthub.org/t/makemytrip-delaying-refund-for-airline-cancelled-flt/25188 "2025-07-03T04:15:07Z")
MakeMyTrip has assessed a cancellation fee for a booking where the Flt was cancelled by the airline! I have two booking, one of them is assessed with a cancellation fee and other one is not even cance… --- ## [Hotel booked from Expedia but Hotel staff denied for any booking](https://citizen.complainthub.org/t/hotel-booked-from-expedia-but-hotel-staff-denied-for-any-booking/23147)
**Author:** [@Hemant5](https://citizen.complainthub.org/u/Hemant5)\ **Replies:** 1\ **Last updated:** [May 16, 2025, 4:27am UTC](https://citizen.complainthub.org/t/hotel-booked-from-expedia-but-hotel-staff-denied-for-any-booking/23147 "2025-05-16T04:27:07Z")
I booked a hotel Shree Venkatesh Nileyam at Ayodhya, Uttar Pradesh on May 12 ,2025 through Expedia. The booking was for May 21,2025 to May 23,2025. I rang to the hotel on May 15,2025 about my booking… --- ## [Refund not received](https://citizen.complainthub.org/t/refund-not-received/23074)
**Author:** [@Kaykay90](https://citizen.complainthub.org/u/Kaykay90)\ **Replies:** 1\ **Last updated:** [May 14, 2025, 4:36am UTC](https://citizen.complainthub.org/t/refund-not-received/23074 "2025-05-14T04:36:23Z")
I cannot get a hold of nobody for my refund I paid for 5 days we stayed 2 days and checked out early I’ve been calling every number I can and either they hang up on me or I get directed to the actual … --- ## [Booking not done for a flight trip but money deducted from my account ](https://citizen.complainthub.org/t/booking-not-done-for-a-flight-trip-but-money-deducted-from-my-account/22879)
**Author:** [@Mousumi\_D](https://citizen.complainthub.org/u/Mousumi_D)\ **Replies:** 1\ **Last updated:** [May 10, 2025, 5:55am UTC](https://citizen.complainthub.org/t/booking-not-done-for-a-flight-trip-but-money-deducted-from-my-account/22879 "2025-05-10T05:55:04Z")
Yesterday i.e. on 8th may, I have booked a flight from Guwahati to Kolkata on Easemytrip.com for 19th May with departure from 7:50 pm. An amount of Rs. 3898 has been deducted and paid to easemytrip. B… --- ## [Cancellation of trip](https://citizen.complainthub.org/t/cancellation-of-trip/22548)
**Author:** [@DIPAK\_RAI](https://citizen.complainthub.org/u/DIPAK_RAI)\ **Replies:** 1\ **Last updated:** [May 2, 2025, 4:17am UTC](https://citizen.complainthub.org/t/cancellation-of-trip/22548 "2025-05-02T04:17:09Z")
I have booked trip for Magical Kashmir Trip Id NL2101615142798 AND paid INR 14966. Due to unparallel incident at Kashmir , I have shifted my trip to Chandigarh,Simla,Manali, Dharmsala Booking ID : NL… --- ## [Urgent Complaint Regarding Booking ID: 1559298557 – Denied Accommodation and Request for Full Refund](https://citizen.complainthub.org/t/urgent-complaint-regarding-booking-id-1559298557-denied-accommodation-and-request-for-full-refund/22417)
**Author:** [@John\_Pius](https://citizen.complainthub.org/u/John_Pius)\ **Replies:** 1\ **Last updated:** [April 28, 2025, 4:03am UTC](https://citizen.complainthub.org/t/urgent-complaint-regarding-booking-id-1559298557-denied-accommodation-and-request-for-full-refund/22417 "2025-04-28T04:03:20Z")
Booking Details: Booking ID: 1559298557 Hotel: Super Hotel O The Royal Nest Near Shilparamam Address: 26, House No. 2-55, Sri Rama Colony, Guttala Begumpet, Metro Pillar No. 27&28, Besides Docomo Sh… --- ## [My property is fradulently used by someone else](https://citizen.complainthub.org/t/my-property-is-fradulently-used-by-someone-else/21249)
**Author:** [@Shahid\_Rauf](https://citizen.complainthub.org/u/Shahid_Rauf)\ **Replies:** 1\ **Last updated:** [April 4, 2025, 3:11am UTC](https://citizen.complainthub.org/t/my-property-is-fradulently-used-by-someone-else/21249 "2025-04-04T03:11:14Z")
Hi there i was about to list my property on agoda, but i find that someone else is already using my property with different name Rio Inn West that is not ours please consider my claim and i am here to… --- ## [About my refund money from oyo service](https://citizen.complainthub.org/t/about-my-refund-money-from-oyo-service/20166)
**Author:** [@1231](https://citizen.complainthub.org/u/1231)\ **Replies:** 1\ **Last updated:** [March 17, 2025, 6:59am UTC](https://citizen.complainthub.org/t/about-my-refund-money-from-oyo-service/20166 "2025-03-17T06:59:04Z")
I Booed room in oyo hote my booking id is QE8V2474 I call their customer service care but they didn’t get any proper information about refund they hang up my call I want to refund my money back Please help --- ## [Online ticket booking fraud](https://citizen.complainthub.org/t/online-ticket-booking-fraud/17229)
**Author:** [@nikhil\_wahal](https://citizen.complainthub.org/u/nikhil_wahal)\ **Replies:** 1\ **Last updated:** [February 9, 2025, 4:57am UTC](https://citizen.complainthub.org/t/online-ticket-booking-fraud/17229 "2025-02-09T04:57:17Z")
I booked a bus ticket online from Varanasi to Delhi through Yatra.com, on 08.02.2025 after reached at bus departure destination I got to know that my bus was cancelled and Yatra.com didi not informed … --- ## [MakeMyTrip fraud me](https://citizen.complainthub.org/t/makemytrip-fraud-me/16346)
**Author:** [@Bholanath\_Yadav](https://citizen.complainthub.org/u/Bholanath_Yadav)\ **Replies:** 1\ **Last updated:** [January 27, 2025, 8:10am UTC](https://citizen.complainthub.org/t/makemytrip-fraud-me/16346 "2025-01-27T08:10:42Z")
Dear sir, MakeMyTrip fraud with me. I was booked flight on 5th February 2025 from Bengaluru to Varanasi and return ticket on 7th March 2025. Kuch wajah se humko ticket cancel karna hua,aur humne MakeMyTrip ke system ch… --- ## [Where to complain about services related to Paying Guests (PG) /Hotel?](https://citizen.complainthub.org/t/where-to-complain-about-services-related-to-paying-guests-pg-hotel/15800)
**Author:** [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Replies:** 0\ **Last updated:** [January 17, 2025, 11:48am UTC](https://citizen.complainthub.org/t/where-to-complain-about-services-related-to-paying-guests-pg-hotel/15800 "2025-01-17T11:48:50Z")
If you are facing issues with services related to Paying Guest (PG) accommodations or hotels, it’s essential to know the appropriate channels to file a complaint. Here’s a step-by-step guide to help y… --- ## [How can you file booking complaints of redBus?](https://citizen.complainthub.org/t/how-can-you-file-booking-complaints-of-redbus/185)
**Author:** [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Replies:** 2\ **Last updated:** [November 28, 2024, 1:39pm UTC](https://citizen.complainthub.org/t/how-can-you-file-booking-complaints-of-redbus/185 "2024-11-28T13:39:44Z")
If you have complaints about RedBus services such as ticket booking, cancellation, payment (insurance claims, deposit/refund, or charges), delayed bus, disputes with bus operator, or premium travel … --- ## [How can I file booking complaints of Agoda?](https://citizen.complainthub.org/t/how-can-i-file-booking-complaints-of-agoda/238)
**Author:** [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Replies:** 0\ **Last updated:** [May 24, 2024, 6:53am UTC](https://citizen.complainthub.org/t/how-can-i-file-booking-complaints-of-agoda/238 "2024-05-24T06:53:07Z")
If you have complaints about problems with your Agoda bookings such as hotels, accommodations, travel flights, rooms, resorts, or hospitality properties, here’s a step-by-step guide on how to escalate… --- ## [Complain about travelling in night bus no-AR0 1 M 7943 on 28-7-2024 at 9.30 pm from Guwahati to Dibrugarh](https://citizen.complainthub.org/t/complain-about-travelling-in-night-bus-no-ar0-1-m-7943-on-28-7-2024-at-9-30-pm-from-guwahati-to-dibrugarh/3205)
**Author:** [@biswajit](https://citizen.complainthub.org/u/biswajit)\ **Replies:** 1\ **Last updated:** [July 29, 2024, 7:30am UTC](https://citizen.complainthub.org/t/complain-about-travelling-in-night-bus-no-ar0-1-m-7943-on-28-7-2024-at-9-30-pm-from-guwahati-to-dibrugarh/3205 "2024-07-29T07:30:12Z")
booked our Bus Tickets through redbus.in on Extacia Business bus no AR01 M 7943 at 9.30pm seat no 4 and 5 frpm Guwahati to Dibrugarh.We would like to inform you that while travelling, we and the other passengers found th… --- ## [How can you file booking complaints of MakeMyTrip?](https://citizen.complainthub.org/t/how-can-you-file-booking-complaints-of-makemytrip/584)
**Author:** [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Replies:** 0\ **Last updated:** [June 9, 2024, 4:12am UTC](https://citizen.complainthub.org/t/how-can-you-file-booking-complaints-of-makemytrip/584 "2024-06-09T04:12:48Z")
If you want to file complaints about booking services of MakeMyTrip such as booking of hotels, buses, flights, trains, and premium tourism & travel packages including problems of cancellation, refund… --- ## [How can you file booking complaints of EaseMyTrip?](https://citizen.complainthub.org/t/how-can-you-file-booking-complaints-of-easemytrip/588)
**Author:** [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Replies:** 0\ **Last updated:** [June 9, 2024, 8:27am UTC](https://citizen.complainthub.org/t/how-can-you-file-booking-complaints-of-easemytrip/588 "2024-06-09T08:27:56Z")
To file a complaint about booking services of EaseMyTrip such as international flight/charter booking, hotel reservations, bus/train ticketing, holiday packages, and cab booking, you can follow these … --- ## [What safety tools should I pack for a mountain vacation?](https://citizen.complainthub.org/t/what-safety-tools-should-i-pack-for-a-mountain-vacation/2896)
**Author:** [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Replies:** 0\ **Last updated:** [July 25, 2024, 8:24am UTC](https://citizen.complainthub.org/t/what-safety-tools-should-i-pack-for-a-mountain-vacation/2896 "2024-07-25T08:24:41Z")
These are must-have safety tools for mountain vacations, categorized for easy reference: Navigation Map & Compass: A physical, waterproof map marked for your area is important for accurate nav… --- ## [Cancellation amount not refunded by OYO](https://citizen.complainthub.org/t/cancellation-amount-not-refunded-by-oyo/1965)
**Author:** [@Khushboo](https://citizen.complainthub.org/u/Khushboo)\ **Replies:** 1\ **Last updated:** [July 11, 2024, 10:03am UTC](https://citizen.complainthub.org/t/cancellation-amount-not-refunded-by-oyo/1965 "2024-07-11T10:03:56Z")
I booked oyo room and I cancelled it 24 hrs before. I was told that the amount will be refunded within 7-14 days. I did not received amount in 14 days and when I called in service center, they disconnected call saying t… [Next page](https://citizen.complainthub.org/c/hospitality-tourism/20.md?page=1)