Dear @Jacqueline_Smith
As per your concern “You placed a grocery delivery order with Walmart, but they delivered the wrong order, and despite contacting customer support and providing both your correct and incorrect order details, they claim they cannot locate your original order. You urgently need this resolved because you have critical health conditions (diabetes and a heart condition) and do not have food in your home.”
You want to know how to file a complaint, request a refund, or have your correct order delivered as soon as possible.
- Contact Walmart Customer Support Again: Use Walmart’s escalated support channels, such as Corporate Complaints or Executive Support. with a record of all communications (dates, representatives’ names, and what was discussed).
- File a Formal Complaint with Walmart:
- Walmart Corporate Office: File a complaint through Walmart’s official support website or call the corporate line at 18009256278 (Walmart’s main customer service number).
- Mention your health concerns and urgency for priority handling.
- Request a Refund or Replacement: You can request a full refund if they can’t replace the missing items quickly. Use your bank or credit card provider to dispute the charge if Walmart refuses to act.
To make your complaint online, follow these instructions:
If Walmart refuses to cooperate, you can file a complaint with your state’s Bureau of Consumer Protection (BCP) of FTC or Consumer Financial Protection Bureau (CFPB) if your refund involves a credit card transaction dispute.
If this situation is critical and you urgently need food, contact local food assistance services for immediate relief. Many cities have emergency food services that can deliver within hours.