# About my Walmart delivery order the girls deliver the wrong order

**URL:** <https://citizen.complainthub.org/t/about-my-walmart-delivery-order-the-girls-deliver-the-wrong-order/17172>\
**Category:** Retail & E-Commerce\
**Tags:** delivery, walmart, e-commerce, order\
**Created:** [February 8, 2025, 4:11am UTC](https://citizen.complainthub.org/t/about-my-walmart-delivery-order-the-girls-deliver-the-wrong-order/17172 "2025-02-08T04:11:49Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [February 8, 2025, 5:16am UTC](https://citizen.complainthub.org/t/about-my-walmart-delivery-order-the-girls-deliver-the-wrong-order/17172/2 "2025-02-08T05:16:48Z")

</div>

Dear @Jacqueline_Smith

As per your concern “You placed a grocery delivery order with Walmart, but they delivered the wrong order, and despite contacting customer support and providing both your correct and incorrect order details, they claim they cannot locate your original order. You urgently need this resolved because you have critical health conditions (diabetes and a heart condition) and do not have food in your home.”

You want to know how to file a complaint, request a refund, or have your correct order delivered as soon as possible.

1. **Contact Walmart Customer Support Again** : Use **Walmart’s escalated support channels** , such as **Corporate Complaints** or **Executive Support**. with a **record of all communications** (dates, representatives’ names, and what was discussed).
2. **File a Formal Complaint with Walmart** :
  - **Walmart Corporate Office** : File a complaint through **Walmart’s official support website** or call the **corporate line at 18009256278 (Walmart’s main customer service number)**.
  - Mention your **health concerns and urgency** for priority handling.

3. **Request a Refund or Replacement** : You can request a **full refund** if they can’t replace the missing items quickly. Use your **bank or credit card provider** to dispute the charge if Walmart refuses to act.

To make your complaint online, follow these instructions:

> [@Where can I file complaints about Walmart?](https://citizen.complainthub.org/t/where-can-i-file-complaints-about-walmart/2424/1):
>
> - Visit the [Walmart website (walmart.com)](https://www.walmart.com/).
> - Navigate to the “[Help Center](https://www.walmart.com/help)” page.
> - Select the category of issue or choose “Chat with us” to start a conversation with an agent.
> - For seller issues, click “[Seller Help](https://sellerhelp.walmart.com/s/contact?language=en_US)” and select the category of issue.
> - Fill out the provided online complaint form with required details including order ID and other details.
> - Submit the form.

If Walmart refuses to cooperate, you can file a complaint with your state’s [Bureau of Consumer Protection (BCP) of FTC](https://citizen.complainthub.org/t/how-to-file-a-consumer-complaint-in-usa/27) or **Consumer Financial Protection Bureau (CFPB)** if your refund involves a credit card transaction dispute.

If this situation is critical and you urgently need food, **contact local food assistance services** for immediate relief. Many cities have emergency food services that can deliver within hours.

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_[View the full topic](https://citizen.complainthub.org/t/about-my-walmart-delivery-order-the-girls-deliver-the-wrong-order/17172)._