# Amazon is not doing return pickup which is under policy and and in given timeline

**URL:** <https://citizen.complainthub.org/t/amazon-is-not-doing-return-pickup-which-is-under-policy-and-and-in-given-timeline/2526>\
**Category:** Retail & E-Commerce\
**Tags:** bhopal, madhya-pradesh, shopping\
**Created:** [July 20, 2024, 4:52pm UTC](https://citizen.complainthub.org/t/amazon-is-not-doing-return-pickup-which-is-under-policy-and-and-in-given-timeline/2526 "2024-07-20T16:52:01Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [July 20, 2024, 5:04pm UTC](https://citizen.complainthub.org/t/amazon-is-not-doing-return-pickup-which-is-under-policy-and-and-in-given-timeline/2526/2 "2024-07-20T17:04:05Z")

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Dear @abhinav_singh

If you have complaints about the rejection of your returned product by Amazon or its seller even after adhering to the return policy regarding pickup, follow these instructions to raise your complaint:

- First, contact [Amazon’s customer service team (amazon.in)](https://www.amazon.in/gp/css/returns/homepage.html) to explain the situation. With your order details, ask them to honour their return policy, including the pickup timeframe. Give Amazon a specific timeframe (e.g., 24-48 hours) to resolve the issue.

In India, you can also escalate your complaint with the grievance officer of Amazon by emailing [grievance-officer@amazon.in](mailto:grievance-officer@amazon.in).

For more help, read: [How can I lodge online shopping complaints about Amazon?](https://citizen.complainthub.org/t/how-can-i-lodge-online-shopping-complaints-about-amazon/61)

- If the issue isn’t resolved within your deadline, file an informal complaint with the [National Consumer Helpline (NCH)](https://citizen.complainthub.org/t/how-to-file-consumer-complaints-to-national-consumer-helpline/108). They can assist you in resolving the matter with Amazon.

While lodging your complaint with NCH, provide all documentation, including emails, chat logs, and any other communication with Amazon.

**Still, need help?** Ask by reply to me. 👇🏾

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_[View the full topic](https://citizen.complainthub.org/t/amazon-is-not-doing-return-pickup-which-is-under-policy-and-and-in-given-timeline/2526)._