# Apdcl complaint **URL:** \ **Category:** Energy & Utility\ **Tags:** electricity, assam, energy\ **Created:** [May 10, 2025, 7:04pm UTC](https://citizen.complainthub.org/t/apdcl-complaint/22933 "2025-05-10T19:04:20Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Post date:** [May 11, 2025, 3:59am UTC](https://citizen.complainthub.org/t/apdcl-complaint/22933/2 "2025-05-11T03:59:52Z")
Dear @Rghffggff To report the ongoing 5-hour power outage in Satgaon, Guwahati (781171), immediately call APDCL’s 24x7 helpline at **1912** or **+9122352961172**. You can also register your complaint through the “Mitra APDCL” mobile app. Mention your area and urgency clearly for faster action. If power is not restored soon, escalate the issue via the local sub-division office. > [@Where to file complaints about APDCL electricity services in Assam?](https://citizen.complainthub.org/t/where-to-file-complaints-about-apdcl-electricity-services-in-assam/355/1): > > - **WhatsApp** : Message on [+917575999666](https://wa.me/917575999666?text=Hi) > - **Email** : Send an email to [support@apdcl.org](mailto:support@apdcl.org) > > When filing your complaint, provide your Electricity Connection Number, the nature of the complaint, the location of the incident (if applicable), and a detailed description with supporting evidence. > > ## Step to file an online complaint > > - Visit the APDCL online consumer portal: [https://www.apdcl.org/](https://www.apdcl.org/) > - Click “ **Register a complaint** ” from the menu. > - Navigate to the **[online complaint registration](https://www.bijuleebandhu.com/complaints)** section of the Bijulee Bandhu portal. > - Fill in the required details such as the connection number and complaint nature. > - Upload any supporting documents, if necessary. > - Submit the complaint form. > > Finally, note the reference ID to track status. You can also use it to escalate unresolved complaints to higher officials of the electricity board. > > **Not resolved by customer service or local power station?** You can escalate the complaint to the designated Assistant Executive (AE) or Executive Engineer (EE) of the Internal Grievance Redressal Cell (IGRC) at the nearest [divisional or subdivisional office](https://complainthub.org/apdcl-contact-details/). If still need help, reply to us. --- _[View the full topic](https://citizen.complainthub.org/t/apdcl-complaint/22933)._