# Arrogant behaviour and disspectful manner using bad words with passenger 

**URL:** <https://citizen.complainthub.org/t/arrogant-behaviour-and-disspectful-manner-using-bad-words-with-passenger/25837>\
**Category:** Transportation\
**Tags:** public-transport, bus\
**Created:** [July 21, 2025, 4:35am UTC](https://citizen.complainthub.org/t/arrogant-behaviour-and-disspectful-manner-using-bad-words-with-passenger/25837 "2025-07-21T04:35:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Gayathri\_Chary](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/gayathri_chary/32/12417_2.png) [@Gayathri\_Chary](https://citizen.complainthub.org/u/Gayathri_Chary)\
**Post date:** [July 21, 2025, 4:35am UTC](https://citizen.complainthub.org/t/arrogant-behaviour-and-disspectful-manner-using-bad-words-with-passenger/25837/1 "2025-07-21T04:35:28Z")

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My name is Gayathri, and I am writing to lodge a formal complaint regarding the misbehavior of the bus conductor during my travel on July 21, 2025, from Zaheerabad to Hyderabad.

The bus details are as follows:

- Bus No: TS15UD8833
- Conductor ID (CND): 801044
- Driver ID (DRV): Z19369
- Waybill No: 19302690
- ETIM No: T024400033

While purchasing the ticket, the conductor spoke rudely and in an extremely disrespectful manner. Without even confirming how many tickets I needed, she made unnecessary and aggressive comments. I offered to pay via UPI due to lack of change, but she refused to accept the payment and used offensive language. Moreover, she made hurtful remarks about my family and ended the conversation using vulgar words like “waste mokam dhana” and other abusive language.

This behavior was deeply insulting, and I felt humiliated in front of other passengers. No passenger should be subjected to such treatment.

I kindly request you to take appropriate action against the concerned staff to ensure that no other passenger has to go through a similar experience in the future.

Thank you for your attention and understanding.

Sincerely,  
Gayathri

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [July 21, 2025, 4:41am UTC](https://citizen.complainthub.org/t/arrogant-behaviour-and-disspectful-manner-using-bad-words-with-passenger/25837/2 "2025-07-21T04:41:26Z")

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Dear @Gayathri_Chary

We’re sorry to hear about your distressing experience on bus TS15UD8833. To file a formal complaint, please contact TSRTC customer support at **+914069440000** / **04023450033** with the details you’ve provided. You may also submit a grievance under the “Complaints” section.

> [@Where can I complain about bus service of TSRTC (Telangana Roadways)?](https://citizen.complainthub.org/t/where-can-i-complain-about-bus-service-of-tsrtc-telangana-roadways/699/1):
>
> ## File an Online Complaint:
> 
> - **Online Portal** : Visit the official TSRTC website at [www.tsrtc.telangana.gov.in](http://www.tsrtc.telangana.gov.in) and login to your account.
> - **Support** : Click the “[Feedback & Suggestions](https://tgsrtc.telangana.gov.in/feedbak.php)” or “ **Contact Us** ” section to open the online complaint form.
> - **Fill out the Complaint Form** : Provide all the necessary details in the online complaint form, including your contact information and the specifics of your complaint such as bus number, ticket ID (PNR), driver details, delayed bus, or quality of services.
> - **Submit the Form** : Review the information and submit the form. You should receive a confirmation and a complaint reference number.

If the issue is not addressed, consider escalating it via the Telangana Transport Department’s public grievance portal.

If still need help, reply to us.