# Bus staff rude behavior, waiting for bus Gandhipuram from sulur **URL:** \ **Category:** Transportation\ **Tags:** public-transport, bus\ **Created:** [May 21, 2025, 4:29am UTC](https://citizen.complainthub.org/t/bus-staff-rude-behavior-waiting-for-bus-gandhipuram-from-sulur/23399 "2025-05-21T04:29:28Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Post date:** [May 21, 2025, 4:36am UTC](https://citizen.complainthub.org/t/bus-staff-rude-behavior-waiting-for-bus-gandhipuram-from-sulur/23399/2 "2025-05-21T04:36:09Z")
Dear @Surya_Venkat We’re sorry to hear about your experience while trying to travel from Sulur to Gandhipuram between 3:00–3:50 AM. Rude behavior, non-responsiveness, and disregard for passengers by bus staff are serious concerns. Please report this to the TNSTC grievance cell at **18005991500** or file a complaint at their grievance portal. Kindly also mention the depot name, bus number (if noted), and exact boarding point. > [@Where to file bus complaints of TNSTC (Tamil Nadu Roadways)?](https://citizen.complainthub.org/t/where-to-file-bus-complaints-of-tnstc-tamil-nadu-roadways/682/1): > > ## Steps to file an online complaint: > > - Visit the official TNSTC grievance page: [https://tnstc.in/](https://tnstc.in/) > - Click “**[Contact Us](https://tnstc.in/innerHtmls/information.html)**” option to open the online complaint form > - Fill in the required details such as your name, contact information, and specifics of the complaint. > - Provide any relevant evidence, such as ticket numbers or photos, to support your complaint. > - Submit the form and note down the complaint number for future reference. > > Must provide all necessary details such as your ticket number, bus number, date of travel, nature of the complaint, and any relevant documentation when filing your complaint. > > ## Escalation to Divisional Offices: > > If your issue is not resolved, you may escalate it by contacting the higher authorities through the provided customer care number or the official TNSTC email address. You can contact the TNSTC Tamil nadu roadways help desk of respective depots (bus stand) on the following numbers for immediate assistance: > > - **Metropolitan Transport Corporation** : Call the helpline number **044-23455858** or email to [edp.mtc@tn.gov.in](mailto:edp.mtc@tn.gov.in), [mtc.chn@gmail.com](mailto:mtc.chn@gmail.com) > - **State Express Transport Corporation** : Dial the phone number **044-25368323** or email to [tnexpress16@gmail.com](mailto:tnexpress16@gmail.com) If still need help, reply to us. --- _[View the full topic](https://citizen.complainthub.org/t/bus-staff-rude-behavior-waiting-for-bus-gandhipuram-from-sulur/23399)._