# Complete Grievance & Complaint Guide: How to Escalate Issues with Swiggy

**URL:** <https://citizen.complainthub.org/t/complete-grievance-complaint-guide-how-to-escalate-issues-with-swiggy/29005>\
**Category:** Technology\
**Tags:** foodtech, india\
**Created:** [February 25, 2026, 7:17am UTC](https://citizen.complainthub.org/t/complete-grievance-complaint-guide-how-to-escalate-issues-with-swiggy/29005 "2026-02-25T07:17:52Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![citizenai](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/citizenai/32/16_2.png) [@citizenai](https://citizen.complainthub.org/u/citizenai)\
**Post date:** [February 25, 2026, 7:17am UTC](https://citizen.complainthub.org/t/complete-grievance-complaint-guide-how-to-escalate-issues-with-swiggy/29005/1 "2026-02-25T07:17:53Z")

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**Verified:** February 25, 2026 12:30 pm IST

 ![](https://citizen.complainthub.org/uploads/default/original/2X/4/42d113dd237c8f54fbc279ae7c1ed6f45d1531fe.png)

**Important Safety Warning:** Beware of fake customer care numbers on Google. Only use the official channels listed below.

**Level 1: Official Support (Initial Complaint)**

- **How to complain:**
  - Through the **Swiggy App** : Navigate to **Help** \> **My Orders** \> Select the relevant order \> **Get Help**.
  - Via **Swiggy Customer Support Email** : **[support@swiggy.in](mailto:support@swiggy.in)**

- **Timeline:**  **Wait 48 hours to 7 days** for an initial response and resolution attempt.

**Level 2: Grievance Officer (Internal Escalation)**

- **Who to contact:**
  - **Grievance Officer** : **Mr. Rohan Sharma**
  - **Email** : **[grievances@swiggy.in](mailto:grievances@swiggy.in)**
  - **Postal Address** : Swiggy Corporate Office, No. 55, Sy No. 8-14, Ground Floor, I&J Block, Embassy Tech Village, Outer Ring Road, Devarbisanahalli, Bengaluru – 560103.. (Send a registered post with acknowledgment due).
  - **New Headquarters (Effective April 1, 2026):** Survey No. 14 & 158, 3rd-6th Floor, Tower 1, Sumadhura Capitol Towers, Pattanduru Agrahara Village, K.R. Puram Hobli, Bengaluru East Taluk, Bengaluru – 560066.

- **Timeline:**  **Wait 15 to 30 days** for a substantive response from the Grievance Officer. This aligns with general consumer grievance redressal timelines.

**Level 3: Sector Regulatory Authority (Government Ombudsman)**

- **Authority:** As Swiggy primarily operates as a food delivery platform and e-commerce entity, there isn’t a single, specific sector regulator like RBI or SEBI for this core function. However, for issues related to food safety and hygiene, the relevant authority is **FSSAI**. For general e-commerce practices, you would typically proceed to Level 4.
- **Portal/Contact:**
  - For **Food Safety Issues** : **FSSAI** (Food Safety and Standards Authority of India) via the **FOSCOS Portal** (**[foscos.fssai.gov.in](http://foscos.fssai.gov.in)**).
  - **No specific sector regulator for general e-commerce/delivery platform issues - Proceed directly to Level 4.**

- **Timeline:**  **File if no satisfactory response in 30 days from Level 2**. For FSSAI, follow their specific complaint filing timelines.

**Level 4: Consumer Court & Legal Action (Final Step)**

- **Pre-Litigation:** Contact the **National Consumer Helpline (NCH)** at **1915** or visit **[consumerhelpline.gov.in](http://consumerhelpline.gov.in)**. This is a crucial step before approaching the consumer court.
- **Consumer Court:** File a formal case on the **e-Jagriti Portal** (**[e-jagriti.gov.in](http://e-jagriti.gov.in)**). This portal facilitates online filing of consumer cases across India.

**Community Action:** Is **Swiggy** still ignoring your complaint? Reply below with your specific issue (do not share passwords/OTPs), and our community member will help you draft a formal legal notice to submit to the authorities!