# Date of change of journey  not avilable while making desital payment ractification request 

**URL:** <https://citizen.complainthub.org/t/date-of-change-of-journey-not-avilable-while-making-desital-payment-ractification-request/20629>\
**Category:** Government\
**Tags:** train, ticket, payment, booking\
**Created:** [March 23, 2025, 5:25pm UTC](https://citizen.complainthub.org/t/date-of-change-of-journey-not-avilable-while-making-desital-payment-ractification-request/20629 "2025-03-23T17:25:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![vijayakumar\_vijayala](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/vijayakumar_vijayala/32/9820_2.png) [@vijayakumar\_vijayala](https://citizen.complainthub.org/u/vijayakumar_vijayala)\
**Post date:** [March 23, 2025, 5:25pm UTC](https://citizen.complainthub.org/t/date-of-change-of-journey-not-avilable-while-making-desital-payment-ractification-request/20629/1 "2025-03-23T17:25:24Z")

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In coimbatore ( north coimbatore &podanur division ) have ask digital payment while booking reservation train tickt .While booking train ticket thro degital payment ,change of journey by means date facility is not avilable v r loosing Rs 120/ istead of Rs20/ So i request either provision to be made thro degital payment or not to insist degital payment untill making necessary action

regard zM.Vijayakumar

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [March 24, 2025, 4:20am UTC](https://citizen.complainthub.org/t/date-of-change-of-journey-not-avilable-while-making-desital-payment-ractification-request/20629/3 "2025-03-24T04:20:37Z")

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Dear @vijayakumar_vijayala

Your concern about the inability to change journey dates when booking train tickets via digital payment, leading to a higher cancellation charge, is valid. You may raise this issue with **Southern Railway’s customer service** at **139** or via online grievance portal: Rail Madad Portal. Additionally, you can submit feedback to **IRCTC** via their support page. Consider escalating the matter to the railway division’s office for necessary action.

> [@Where to file train complaints of Indian Railways?](https://citizen.complainthub.org/t/where-to-file-train-complaints-of-indian-railways/130/1):
>
> ## 1. RailMadad
> 
> - Visit the RailMadad website: ([https://railmadad.indianrailways.gov.in/](https://railmadad.indianrailways.gov.in/))
> - Click on “ **Lodge Complaint/Suggestion** ”
> - Register or log in using your existing credentials (optional).
> - Select “ **Train Complaint** ” from the category options.
> - Choose your travel details (if applicable) and enter your PNR number.
> - Clearly describe your complaint in the designated section.
> - Attach any supporting documents (photos, tickets) for better understanding.
> - Select the specific category of your complaint (cleanliness, security, ticketing etc.).
> - Submit the complaint. You’ll receive a unique complaint number for tracking purposes.
> 
> ## 2. IRCTC:
> 
> If your complaint pertains specifically to IRCTC services (catering, booking), use the dedicated complaint section on their website:
> 
> - You can “**[Register your complaint to IRCTC](https://citizen.complainthub.org/t/how-to-file-train-booking-complaints-to-irctc/66)**” through email, helpline number, and online complaint form.
> - Follow the specific instructions provided for lodging complaints.

If still need help, reply to us.