# Electricity bill issue which is pending from December 2024

**URL:** <https://citizen.complainthub.org/t/electricity-bill-issue-which-is-pending-from-december-2024/17639>\
**Category:** Energy & Utility\
**Tags:** utility, electricity, jammu\
**Created:** [February 13, 2025, 1:30pm UTC](https://citizen.complainthub.org/t/electricity-bill-issue-which-is-pending-from-december-2024/17639 "2025-02-13T13:30:25Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [February 13, 2025, 1:39pm UTC](https://citizen.complainthub.org/t/electricity-bill-issue-which-is-pending-from-december-2024/17639/2 "2025-02-13T13:39:13Z")

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Dear @Neeta_Zutshi Ji,

As per your concern, you have not received your electricity bill for December 2025 despite visiting the Sub-Division Office at Bhagwati Nagar, Jammu. The concerned officer’s response was dismissive, advising you to wait until next month without providing a clear resolution. You have neither received the bill offline nor found it online.

You may check for your electricity bill on the official website of the Jammu Electricity Department or the electricity distribution company for your area. Use your consumer number to verify if the bill has been generated.  
Further, you may submit a written complaint to the Assistant Engineer or Junior Engineer of the Bhagwati Nagar subdivision. Ensure you obtain an acknowledgment of the complaint. For this, you can call the JPDCL helpline number **1912** or **18001807183** and message on [+919419237685](https://wa.me/919419237685?text=Hi).

To make your complaint online, follow these instructions:

> [@How to complain about electricity services of J&K Electricity Board (JKPDD)?](https://citizen.complainthub.org/t/how-to-complain-about-electricity-services-of-j-k-electricity-board-jkpdd/441/1):
>
> - Visit the JKPDD customer portal: [https://pdd.jk.gov.in/](https://pdd.jk.gov.in/)
> - From “Service Offered” section, click “**[Grievance/Complaint Redressal](https://customercare.jpdcl.co.in/customercareportal.html)**” option
> - Fill out the online Consumer Grievance Redressal Form.
> - Provide necessary details such as your JPDCL Connection number, nature of the complaint, and a description of the issue with relevant photos or documents.
> - Submit the complaint form.

If there is no response within a reasonable time (usually 15 days), escalate the matter to the Executive Engineer of the Electricity Department.

As per the **Consumer Protection Act, 2019** , consumers have the right to timely services and redressal of grievances related to essential services like electricity. You may lodge a complaint with the **District Consumer Disputes Redressal Commission** for non-compliance or service delay​.

You may lodge a consumer complaint to the [National Consumer Helpline (NCH)](https://citizen.complainthub.org/t/how-to-file-consumer-complaints-to-national-consumer-helpline/108).

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