# First 5 digits of account id and Amount cannot be the same! **URL:** \ **Category:** Community\ **Created:** [February 15, 2025, 2:12am UTC](https://citizen.complainthub.org/t/first-5-digits-of-account-id-and-amount-cannot-be-the-same/17738 "2025-02-15T02:12:50Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Avhishek\_Prakash](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/avhishek_prakash/32/8238_2.png) [@Avhishek\_Prakash](https://citizen.complainthub.org/u/Avhishek_Prakash)\ **Post date:** [February 15, 2025, 2:12am UTC](https://citizen.complainthub.org/t/first-5-digits-of-account-id-and-amount-cannot-be-the-same/17738/1 "2025-02-15T02:12:50Z")
I got scammed of 7 lakh rupees through fake trading app. I am trying to file a complaint on the **Cyber Crime Portal** , but I am facing an issue while entering the **scammer’s account details and transaction amount**. When I enter the transaction amount as **50,000** , I receive an **error message( First 5 digits of account id and Amount cannot be the same!!)**, and the system does not allow me to save the details. However, if I reduce the amount to **5,000** (within 4 digits), the system accepts the entry. This limitation is preventing me from entering the correct transaction details. Since entering an incorrect amount could lead to discrepancies in my complaint, I request your guidance on how to proceed. Kindly let me know if there is an alternative way to enter the correct transaction amount or if I should upload the details separately. ---
**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Post date:** [February 15, 2025, 6:22am UTC](https://citizen.complainthub.org/t/first-5-digits-of-account-id-and-amount-cannot-be-the-same/17738/2 "2025-02-15T06:22:19Z")
Dear @Avhishek_Prakash Ji, As per your case, you are facing **technical limitations on the Cyber Crime Portal** when attempting to report a **financial fraud** involving ₹7 lakh. The system does not allow entering a **5-digit transaction amount that matches the first 5 digits of the scammer’s account number** , and you cannot proceed without reducing the transaction amount. ## Steps to Proceed: 1. **File the Complaint with Correct Amount via Alternative Steps:** - Enter the correct transaction details in a **written summary** or **uploaded attachment** rather than directly in the system fields. - If the portal restricts the transaction amount field, **mention the actual amount in the detailed description section of your complaint**. - Upload **proof of the transaction** (bank statements, screenshots, or emails related to the transaction) as supporting documents. 1. **Contact Cyber Crime Support or Helpline:** - Call the **Cyber Crime Helpline (1930)** for assistance with the technical issue. - Report the error to the **Cyber Crime Portal Helpdesk** through email or feedback form. To make your complaint online, follow these instructions: > [@Where can I file a cyber crime complaint?](https://citizen.complainthub.org/t/where-can-i-file-a-cyber-crime-complaint/63/1): > > ## **Reporting Other Cyber Crimes:** > > ![Create an account on the National Cybercrime Reporting Portal](https://citizen.complainthub.org/uploads/default/original/1X/02e4cf6f56197c294a6be1bee866af04e973b579.png) > > - **Login or Register:** You might need to create an account on the National Cybercrime Reporting Portal. Visit the link: [Cybercrime Portal](https://cybercrime.gov.in/Webform/Crime_AuthoLogin.aspx) > - **Report the Crime:** Find the “Report Cyber Crime” section and fill out the details. > - **Provide Information:** Describe the incident, suspect details (if known), and any other relevant information. > - **Submit and Track:** Don’t forget to note down the acknowledgement number to track your report’s progress. 1. **File an FIR with the Local Police:** If the portal continues to prevent submission, **visit your local cyber cell or police station** to file a complaint in person. Attach all relevant transaction records and details about the fraud. 2. **Escalate the Issue to the Banking Institution:** Contact the **fraud department of your bank** to inform them about the fraudulent transactions. The bank might have a mechanism to assist in reversing or blocking the transaction if reported promptly. 3. **Track the Complaint Progress:** Once submitted, regularly check the portal for updates or further instructions. Note the complaint ID for future reference. * * * ### Sample Description for the Cyber Crime Portal: > “I was scammed of ₹7,00,000 in multiple transactions through a fraudulent trading app. Due to a limitation in the portal that prevents me from entering a 5-digit transaction amount matching the first five digits of the account number, I am entering ₹6,99,999 in the transaction amount field. However, the actual transaction amount is ₹7,00,000. I have uploaded the complete details, including the bank statement and proof of transactions, as attachments. Kindly consider these details for investigation.” If still need help, reply to us.