You faced unsafe and unfair service when the Kanakapura–Kalasipalyam bus drove very fast around 5:46 and did not stop at Thorekadanahalli even after you waited an hour in an emergency. To take action, note date, exact time, route, and (if you remember) bus number and driver details, then call the BMTC helpline 080-22483777 or 080-22952522, or email complaints@mybmtc.com explaining that the bus skipped a scheduled stop and was over-speeding.