# How can I file online B2B deal complaints of Udaan?

**URL:** <https://citizen.complainthub.org/t/how-can-i-file-online-b2b-deal-complaints-of-udaan/967>\
**Category:** Retail & E-Commerce\
**Tags:** aggregator, b2b, e-commerce, shopping\
**Created:** [June 21, 2024, 1:26pm UTC](https://citizen.complainthub.org/t/how-can-i-file-online-b2b-deal-complaints-of-udaan/967 "2024-06-21T13:26:05Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [June 21, 2024, 1:26pm UTC](https://citizen.complainthub.org/t/how-can-i-file-online-b2b-deal-complaints-of-udaan/967/1 "2024-06-21T13:26:05Z")

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To file complaints about online B2B deals and trade services of Udaan, such as issues related to logistics (transportation, warehousing, and delivery), payment, financing, and support for buyers/sellers, follow these steps and use the provided helplines & contact details of customer service:

 ![Udaan Customer Support](https://citizen.complainthub.org/uploads/default/original/1X/e811b2b0a5f66ce67aa16625c29c270dac5e5d3b.jpeg)

## Udaan Customer Support:

- **Customer Care Number** : Call at +918045744101 to talk with an executive of Udaan.
- **Email** : Send an email to [help@udaan.com](mailto:help@udaan.com).

If not resolved, request the customer service team to escalate the complaint to head of service.

## Steps to file an online complaint:

- Visit the [Udaan’s official website (udaan.com)](https://udaan.com/).
- Navigate to “[Contact Us](https://udaan.com/contact-us)” page or download the mobile app
- Choose “Support” option below the order to chat with an executive
- Provide necessary details such as order ID, issue description, and any relevant evidence like photos or videos.
- Submit your complaint.

Finally, note down the reference/ticket ID to track status.

## Escalation to Grievance Officer:

If the issue remains unresolved by support team, escalate it to Udaan’s Grievance Officer by writing a complaint letter including all previous complaint details, reference ID, and expected resolution. Send this grievance by email or post here:

- **Email** : [grievance-officer@udaan.com](mailto:grievance-officer@udaan.com)
- **Address** : Grievance Officer for Udaan – Hiveloop Technology Private Limited, Khatha No. 458/660/ 641/3/1A, Harlur Main Road, Marathahalli, Sub Zone, Mahadevapura Zone, Ward \* No. 150, Bangalore, Karnataka- 560103.

For the infringement of the Intellectual Property Rights, email to Udaan head office at [infringement@udaan.com](mailto:infringement@udaan.com) with Notice Form (As prescribed by Udaan).

If your consumer rights are violated by Udaan (except B2B deals), file a complaint to National Consumer Helpline (NCH) of the Department of Consumer Affairs. As a last resort, you can consult with a lawyer for disputes related to B2B & business deals.

**Still, have questions?** 🤔 Ask by replying to us. 👇🏾 We will help you.