# How can you file consumer complaints to National Consumer Secretariat (SENACON) in Brazil?

**URL:** <https://citizen.complainthub.org/t/how-can-you-file-consumer-complaints-to-national-consumer-secretariat-senacon-in-brazil/2434>\
**Category:** Consumer Affairs\
**Tags:** consumer-authority, consumer, citizen, government\
**Created:** [July 19, 2024, 1:31pm UTC](https://citizen.complainthub.org/t/how-can-you-file-consumer-complaints-to-national-consumer-secretariat-senacon-in-brazil/2434 "2024-07-19T13:31:31Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [July 19, 2024, 1:31pm UTC](https://citizen.complainthub.org/t/how-can-you-file-consumer-complaints-to-national-consumer-secretariat-senacon-in-brazil/2434/1 "2024-07-19T13:31:32Z")

</div>

To file a consumer complaint against a company or about its products and services with the National Consumer Secretariat (SENACON) in Brazil, you can follow these guidelines and use the provided contact details of the consumer protection authority:

 ![Mqke consumer complaints with National Consumer Secretariat in Brazil](https://citizen.complainthub.org/uploads/default/original/2X/b/bd4dc15aa021d6f30c00cff1597424c57190b452.png)

## Steps to file a complaint online on [Consumidor.gov.br](http://Consumidor.gov.br)

1. **Visit the official website of the National Consumer Secretariat** :

2. **Log in to Your Account** :

3. **Start a New Complaint** :

4. **Fill in Complaint Details** :

5. **Submit the Complaint** :

After submission, note down the reference/ticket number to track the status of your complaint through the “ **Minhas Reclamações** ” section in your account. You will receive updates and responses from the company, which will be visible in this section.

Companies are expected to respond within 10 days. You can communicate directly with the company through the portal to resolve this. If the company does not respond or you are unsatisfied with the resolution, you may escalate the matter further within the platform or contact local Procon offices of SENACON for additional support. They operate in conjunction with SENACON and can help escalate complaints if needed.

For more help, email your concerns to [atendimento.consumidor@senacon.gov.br](mailto:atendimento.consumidor@senacon.gov.br) with supporting evidence.

Additionally, read the consumer rights, the complaint process, and frequently asked questions from the portal of SENACON to better understand your rights and the available support mechanisms.