# How can you file electricity complaints of Gulbarga Electricity Board (GESCOM)?

**URL:** <https://citizen.complainthub.org/t/how-can-you-file-electricity-complaints-of-gulbarga-electricity-board-gescom/465>\
**Category:** Energy & Utility\
**Tags:** utility, electricity\
**Created:** [June 3, 2024, 1:36pm UTC](https://citizen.complainthub.org/t/how-can-you-file-electricity-complaints-of-gulbarga-electricity-board-gescom/465 "2024-06-03T13:36:17Z")\
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**Post date:** [June 3, 2024, 1:36pm UTC](https://citizen.complainthub.org/t/how-can-you-file-electricity-complaints-of-gulbarga-electricity-board-gescom/465/1 "2024-06-03T13:36:17Z")

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If you are a customer of Gulbarga Electricity Supply Company Ltd (GESCOM) and have complaints about electricity services in the districts of Bidar, Kalaburagi, Yadgiri, Raichur, Koppal, and Ballari, you can follow these steps and use helplines and contact details to make your complaint with Gulbarga Electricity Board:

 ![Register your complaints about GESCOM electricity services](https://citizen.complainthub.org/uploads/default/original/1X/b6cd560b9ce2b1c61a543c753f671db0ac88ea18.jpeg)

## GESCOM Electricity Helplines:

- **Helpline Numbers** : Contact GESCOM’s customer support via the toll-free helplines **1912** , **1902** , or **18004258585**
- **Customer Care Number** : Call the Control Room at + **919448499986** for electricity services.
- **WhatsApp** : Message on [+919480847593](https://wa.me/919480847593?text=Hi). You can also send an SMS by typing `GESCOM` to 58888, 57575, or 56561.
- **Email** : Send your complaints to [gescomofficial@gmail.com](mailto:gescomofficial@gmail.com) or [complaints@gescom.in](mailto:complaints@gescom.in).

## Steps to file an online complaint:

- Visit the official consumer website of GESCOM: [https://gescom.karnataka.gov.in/](https://gescom.karnataka.gov.in/)
- From 'Consumers" in the menu, click “Consumer Complaints”
- Click the “**[Online Complaints](https://www.gescompgrs24x7.com/)**” option to open the complaint form.
- Provide your Customer ID (Account Number), nature of the complaint, location (if applicable), and a detailed description with supporting documents.
- Submit the form.

Finally, note down the reference/docket ID to track the status.

If not resolved, escalate the complaint to the Public Grievance Redressal Cell at the [sub-divisional or divisional offices](https://gescom.karnataka.gov.in/page/CONTACT+US/O+and+M+Circles/en) of GESCOM in your district.

## Escalation to Consumer Forum (CGRF):

If your previous complaints lodged to the customer care center and PGRC at divisional offices remain unresolved, escalate it to the Consumer Grievance Redressal Forum (CGRF) by filing a grievance within three months from the date of the initial complaint or after the resolution deadline has passed.

You can write a grievance letter including reference/acknowledgement ID of previous complaint and expected relief or use the provided **[grievance form](https://complainthub.org/wp-content/uploads/2024/04/Grievance-Form-of-CGRF-Forum-CESC-Mysore-Electricity-Board.pdf)** to submit your grievance to the CGRF Forum at circle/zonal offices of the electricity board.

Contact details of CGRF Forums:

| CGRF Forum | Address |
| --- | --- |
| Kalaburagi | Superintending Engineer (EI), O&M Circle, GESCOM, Station Main Road, Kalaburagi-585102 |
| Yadgir | Superintending Engineer (EI), O&M Circle, GESCOM, Station Main Road, Kalaburagi-585102 |
| Bidar | I/c Superintending Engineer (EI), O&M Circle, GESCOM, Bidar-585401 |
| Raichur | Superintending Engineer (EI), O&M Circle, GESCOM, Near Basaveshwara Circle Opp. LIC Office, Raichur-584101 |
| Koppal | Superintending Engineer (EI), O&M Koppal Circle, GESCOM, Munirabad (Headquarters), Koppal-583231 |
| Bellary | Superintending Engineer (EI), O&M Circle, GESCOM, Satyanarayanapete, 1st Cross, Bellary-583101 |

## Approaching Electricity Ombudsman:

If the CGRF resolution is unsatisfactory, you can appeal to the **[Electricity Ombudsman in Karnataka](https://kerc.karnataka.gov.in/)** within 30 days following the CGRF’s decision or after the resolution deadline.  
Remember to provide all necessary details and supporting documents to facilitate the resolution of your complaint.

> 💁🏾‍♂️ **Note** : For further assistance, you can contact the Consumer Advocacy Cell of the Karnataka Electricity Regulatory Commission (KERC).

If needed, matters can be escalated to the KERC and Appellate Tribunal for Electricity (APTEL) in case of commercial/licensee disputes or the High Court of Karnataka.

**Still, have questions?** 🤔 Ask by replying to us. 👇🏾 We will help you to resolve it.