# How can you file postal service complaints of India Post? **URL:** \ **Category:** Logistics\ **Tags:** parcel, logistics, freights, government\ **Created:** [June 17, 2024, 1:06pm UTC](https://citizen.complainthub.org/t/how-can-you-file-postal-service-complaints-of-india-post/838 "2024-06-17T13:06:31Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Post date:** [June 17, 2024, 1:06pm UTC](https://citizen.complainthub.org/t/how-can-you-file-postal-service-complaints-of-india-post/838/1 "2024-06-17T13:06:32Z")
If you have complaints about shipment & postal services (express or speed post) of India Post such as Mails/Money orders (Delivery of parcels, logistics, pension, payment or money transfer, and other items), international mail or postal articles (including money transfer/ money remittance), Post Office Savings Bank, Savings Certificate, Postal Life Insurance, and Rural Postal Life Insurance, follow these steps and use the provided helplines & contact details of Department of Posts (Indian Postal Services): ![Register your complaint to India Post Customer Support](https://citizen.complainthub.org/uploads/default/original/1X/33e5a9ccfe28ddb1a6a6f6b710f34be8a6a8171b.jpeg) ## India Post Helplines: - **Helpline Number** : Call the toll-free number **18002666868** or +911123096209 (for Philately transactions). - **Customer Care Number** : For e-Post office issues (pending order, refund, etc.), call the helpline number +911123372637 or +911123096070. - **Email** : Send to [srpmsmho-dl@indiapost.gov.in](mailto:srpmsmho-dl@indiapost.gov.in) (e-postal services) or [plipg.dte@indiapost.gov.in](mailto:plipg.dte@indiapost.gov.in) (insurance). For complaints related to India Post Payment Bank, call to **155299** / **18004252440** or email to [dopebanking@indiapost.gov.in](mailto:dopebanking@indiapost.gov.in) / [contact@ippbonline.in](mailto:contact@ippbonline.in). To ATM block/transaction, instantly call at **18008899860**. You can also submit a written complaint at the transaction post office or Office of Senior Superintendent/Superintendent of Posts Offices. ## Steps to File an Online Complaint: - Visit the official India Post website’s “[Complaint Registration (indiapost.gov.in)](https://www.indiapost.gov.in/VAS/Pages/ComplaintRegistration.aspx)” page. - You can also select the “[Help & Support](https://www.indiapost.gov.in/VAS/Pages/content/ContactUs.aspx)” section of the menu. - Complete all mandatory fields with transaction and complaint details by providing your consignment/ref number, type of service, article number, transaction number, booking office details, and a detailed description of the complaint. - Upload any relevant documents (up to 500 KB). - Submit the form. Finally, note down the reference number for tracking. You can also use the India Post app for postal services. If not resolved, contact the post office in-charge of the respective post office. ## Escalate to Chief Postmaster General: If unsatisfied, escalate to the Chief Postmaster General of your circle. You can write an email or call on the given contact numbers of designated officers of India Post. The contact details of the officials are: | Circle | Phone Number | Email | | --- | --- | --- | | Andhra Pradesh | +918662429854 | [pg.ap@indiapost.gov.in](mailto:pg.ap@indiapost.gov.in) | | Assam | +919435503177 | [cpmg\_asm@indiapost.gov.in](mailto:cpmg_asm@indiapost.gov.in) | | Bihar | +916122220207 | [Cpmg\_bhr@indiapost.gov.in](mailto:Cpmg_bhr@indiapost.gov.in) | | Chhattisgarh | +917712233400, +91771222721 | [cpmg\_chh@indiapost.gov.in](mailto:cpmg_chh@indiapost.gov.in) | | Delhi | +911123638641 | [cpmg\_del@indiapost.gov.in](mailto:cpmg_del@indiapost.gov.in) | | Gujarat | +917925509384 | [cpmg\_guj@indiapost.gov.in](mailto:cpmg_guj@indiapost.gov.in) | | Haryana | +911712603692 | [cpmg\_hry@indiapost.gov.in](mailto:cpmg_hry@indiapost.gov.in) | | Himachal Pradesh | +911772629002 | [cpmg\_hpr@indiapost.gov.in](mailto:cpmg_hpr@indiapost.gov.in) | | Jammu & Kashmir | N/A | [pg.jk@indiapost.gov.in](mailto:pg.jk@indiapost.gov.in) | | Jharkhand | N/A | [cpmg\_jha@indiapost.gov.in](mailto:cpmg_jha@indiapost.gov.in) | | Karnataka | +918022392648 | [pg.ka@indiapost.gov.in](mailto:pg.ka@indiapost.gov.in) | | Kerala | +914712560719 | [cpmg\_ker@indiapost.gov.in](mailto:cpmg_ker@indiapost.gov.in) | | Madhya Pradesh | +917552550838 | [pg.mp@indiapost.gov.in](mailto:pg.mp@indiapost.gov.in) | | Maharashtra | +912222623721 | [cpmg\_mah@indiapost.gov.in](mailto:cpmg_mah@indiapost.gov.in) | | North East | +913642223049 | [cpmg\_ne@indiapost.gov.in](mailto:cpmg_ne@indiapost.gov.in) | | Odisha | +916742395547 | [adpg.odi@indiapost.gov.in](mailto:adpg.odi@indiapost.gov.in) | | Punjab | +911722703844, +911722706700 | [cpmg\_pun@indiapost.gov.in](mailto:cpmg_pun@indiapost.gov.in) | | Rajasthan | +911412372020 | [pg.rj@indiapost.gov.in](mailto:pg.rj@indiapost.gov.in) | | Tamil Nadu | +914428512651 | [pg.tn@indiapost.gov.in](mailto:pg.tn@indiapost.gov.in) | | Telangana | +914023463639, +914023463636 | [cpmg\_tlg@indiapost.gov.in](mailto:cpmg_tlg@indiapost.gov.in) | | Uttar Pradesh | +915222624778 | [pg.up@indiapost.gov.in](mailto:pg.up@indiapost.gov.in) | | Uttarakhand | +911352650890, +911352710971 | [asppgcoddn@gmail.com](mailto:asppgcoddn@gmail.com) | | West Bengal | +913322120500 | [pg.wb@indiapost.gov.in](mailto:pg.wb@indiapost.gov.in) | ## Appeal to Nodal Officers at HQ: If your escalated complaint to the Chief Postmaster General at circle offices is not resolved to your satisfaction, escalate it to the nodal officers at the Postal Directorate in New Delhi. You can write a complaint letter (for other than PLI) or email to: - **Phone Number** : +911123036397 (PG Division), +911123096151 (Director PG) - **Email** : [ddgpgq@indiapost.gov.in](mailto:ddgpgq@indiapost.gov.in) - **Address** : DDG (PG), Department of Posts, Dak Bhavan, New Delhi. 110001. For complaints related to non-delivery or delayed delivery of ordinary mail parcels, delayed payment or non-payment of money orders or Electronic Money Orders, you can contact the Deputy Director General (PG & QA) at [ddgpgq@indiapost.gov.in](mailto:ddgpgq@indiapost.gov.in) or call to **+911123096087**. For your disputes about Postal Life Insurance or Rural Postal Life Insurance, contact the Chief General Manager (PLI) by contacting at **+911124672461** or sending an email to [cgmplidte@gmail.com](mailto:cgmplidte@gmail.com). In the case of PLI/RPLI, you can contact at: - **Email** : [gmo.pli@indiapost.gov.in](mailto:gmo.pli@indiapost.gov.in) - **Address** : General Manager (Business & Investments), Directorate of Postal Life Insurance, Chanakyapuri Post Office Complex, New Delhi—110023. For any unresolved complaints related to Gramin Dak Sevaks or pension matters of postal employees, call at **+911123096184** and fax to **+911123096007**. Finally, you may lodge a public grievance to the Director General of Public Grievances (DPG) for grievances related to corruption, misconduct, or misuse of power by the officials or employees. **Still, have questions?** 🤔 Ask by replying to us. 👇🏾 We will help you. --- _[View the full topic](https://citizen.complainthub.org/t/how-can-you-file-postal-service-complaints-of-india-post/838)._