# How can you file shipment complaints of Delhivery?

**URL:** <https://citizen.complainthub.org/t/how-can-you-file-shipment-complaints-of-delhivery/833>\
**Category:** Logistics\
**Tags:** parcel, delivery, logistics\
**Created:** [June 17, 2024, 8:23am UTC](https://citizen.complainthub.org/t/how-can-you-file-shipment-complaints-of-delhivery/833 "2024-06-17T08:23:26Z")\
**Posts on this page:** 1\
**Page:** 1

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**Post date:** [June 17, 2024, 8:23am UTC](https://citizen.complainthub.org/t/how-can-you-file-shipment-complaints-of-delhivery/833/1 "2024-06-17T08:23:28Z")

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If you have complaints about delivery & shipment services of Delhivery such as Parcel (both B2C and B2B), warehousing, Door-to-door and port-to-port express parcel, freight services, and other issues (payments, refunds, cancellations, delayed delivery including insurance claims, etc.), follow this step and use the provided contact details & helplines to make your complaints with customer service executive:

 ![Delhivery Customer Support](https://citizen.complainthub.org/uploads/default/original/1X/9891734566895bd36870c4b0c310c5f05797f49b.jpeg)

## Delhivery Customer Support:

- **Helpline Number:** Call the customer service number **+918069856101**.
- **Email** : Send an email to [customer.support@delhivery.com](mailto:customer.support@delhivery.com)

While lodging your delivery complaint, must provide delivery order ID (if any), tracking ID (AWB/LRN), the nature of the complaint, and other relevant details like invoices, videos/photos of defective/wrong shipped/delivered products or couriers, etc.

## Steps to File an Online Complaint:

- Visit [Delhivery’s Website (delhivery.com)](https://www.delhivery.com/).
- Click “[Support](https://www.delhivery.com/support)” to open the online complaint form.
- Fill out the form with required details including your delivery order ID, tracking ID (AWB/LRN), and describe the nature of your complaint.
- Attach invoices, photos, or videos of defective/wrong shipped/delivered products.
- Review your complaint and submit it.

Finally, note down the reference/ticket ID to track status. You can also use the Delhivery Mobile App to access its online delivery services and to lodge a complaint with live chat support.

## Escalation to Service Head

If not resolved by customer care or chat executives, email the Service Head of Delhivery Ltd at [customer.support@delhivery.com](mailto:customer.support@delhivery.com) with your previous reference/ticket ID or write a complaint letter to:

- **Address** : Headquarters, Customer Relation Officer, Delhivery Limited, Plot 5, Sector 44, Gurugram, Haryana – 122002.

For unresolved issues or violations of your consumer rights by Delhivery, you can approach the [National Consumer Helpline (NCH)](https://citizen.complainthub.org/t/how-to-file-consumer-complaints-to-national-consumer-helpline/108) to file an informal consumer complaint. Further, you can appeal to the Consumer Disputes Redressal Commission.

> 💁🏾‍♂️ **Tips** : Remember to keep a record of all correspondence and reference IDs for your complaint.

**Still, have questions?** 🤔 Ask by replying to us. 👇🏾 We will help you.