# How do I file banking complaints of State Bank of India (SBI)?

**URL:** <https://citizen.complainthub.org/t/how-do-i-file-banking-complaints-of-state-bank-of-india-sbi/132>\
**Category:** Finance\
**Tags:** banks\
**Created:** [May 15, 2024, 4:26pm UTC](https://citizen.complainthub.org/t/how-do-i-file-banking-complaints-of-state-bank-of-india-sbi/132 "2024-05-15T16:26:10Z")\
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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [May 15, 2024, 4:26pm UTC](https://citizen.complainthub.org/t/how-do-i-file-banking-complaints-of-state-bank-of-india-sbi/132/1 "2024-05-15T16:26:10Z")

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To file a banking complaint with the State Bank of India (SBI), you can follow these steps:

 ![Lodging banking complaints to SBI](https://citizen.complainthub.org/uploads/default/original/1X/076d326a5a3dc4aacda7f98cdeb456f5195a5757.png)

## Contact SBI Customer Care:

Call the toll-free helpline numbers or email the support team with your complaint details.

- **Toll-Free Numbers** : Dial **18001234** , **1800112211** , **18004253800** , or **18002100** to speak with a customer care executive.
- **Email** : Send your concerns to **[customercare@sbi.co.in](mailto:customercare@sbi.co.in)** or **[contactcentre@sbi.co.in](mailto:contactcentre@sbi.co.in)** for a faster resolution.
- **SMS/WhatsAp** p: For quick services, use WhatsApp number [  
+919022690226](https://wa.me/919022690226?text=Hi) or send an SMS ‘ **UNHAPPY** ’ to **+918008202020**.

> 💁🏾‍♂️ **Tips** : Call the toll-free number **+919449112211** or e-mail **[epg.cms@sbi.co.in](mailto:epg.cms@sbi.co.in)** to report unauthorized online transactions from your SBI bank account. Please e-mail at **[report.phishing@sbi.co.in](mailto:report.phishing@sbi.co.in)** to report cyber frauds/scams to the bank.

## File an Online Complaint:

- **Online Form** : Visit SBI’s online customer request and [**complaint form portal (sbi.co.in)**](https://crcf.sbi.co.in/ccf/) or use the YONO mobile app to lodge your complaint.
- **Information Required** : Provide details such as complaint type, category, mobile/account number, and a brief description of the issue.
- **Track Status** : Use the reference/ticket number to check the status of your complaint.

## Escalation Matrix:

- **Level 1 (RBO)**: If unresolved within 48 hours, escalate to the Assistant General Manager at the Regional Business Office using the ticket number. To get the contact details, visit the “**[SBI Customer Care (bank.sbi)](https://bank.sbi/web/customer-care)**” page.

- **Level 2 (LHO)**: Further escalate to the Deputy General Manager (B&O) or General Manager (Network) at the Local Head Office if needed.

- **Level 3 (Corporate Centre)**: For unresolved issues, contact the Customer Service Department at the SBI Corporate Centre with the previous ticket number.

**Contact details of Principal Nodal Officer:**

- **Address** : Principal Nodal officer, Customer Service Department, State Bank of India, State Bank Bhavan, 16th Floor Madam Cama Road, Mumbai 400021.
- **Phone No** : +912222741216
- **E-mail** : [gm.customer@sbi.co.in](mailto:gm.customer@sbi.co.in)

## Additional Contacts:

- **International Toll-Free Numbers** : For inquiries from abroad, dial the helpline number **+918026599990** (call rates applicable) or refer to SBI’s website for specific International Toll-Free Numbers (ITFNs) provided for various countries.

- **Specialized Helplines** : Use dedicated numbers for reporting unauthorized transactions, SBI YONO, PMJDY, FASTag, and other specific services.

## Banking Ombudsman

If your complaints are not resolved within 30 days to your satisfaction, you may file a complaint against SBI to the [**Banking Ombudsman of the RBI**](https://citizen.complainthub.org/t/where-to-file-complaints-against-banks-or-nbfc/118).

> 💡 **Note** : Remember to keep all evidence and reference numbers handy for follow-up and ensure not to share sensitive personal financial information.

For more information, read this article: [**Filing complaints to SBI Nodal Officers**](https://complainthub.in/sbi-customer-care/)

**Still, have questions?** 🤔 Ask by replying below. 👇🏾 We will help you to resolve it.