If you’ve been waiting 10 weeks and are encountering conflicting information between your bank and T-Mobile, delay in processing your cell phone claim, we suggest you do:
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Collect copies of your check, the bank statement showing the check was sent, and any communication you’ve had with T-Mobile regarding this claim.
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Escalate within T-Mobile: Since you’ve already contacted T-Mobile, you need to escalate the issue to a higher level. Look for a supervisor or manager contact number on T-Mobile website or in your account information. Explain the situation, referencing the documentation you’ve gathered. If necessary, request a formal complaint process be initiated.
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File a complaint: If escalating within T-Mobile doesn’t resolve the issue, file a formal complaint with your state’s Attorney General’s office or the Federal Communications Commission (FCC). These agencies can help mediate disputes between consumers and telecommunications companies.
Keep detailed records of every interaction you have with T-Mobile, including dates, times, names of people you spoke with, and summaries of conversations. The fact that your bank confirms sending the payment strengthens your position.
If still need help, reply to us.