# How to File a Complaint Against Toll Plaza Issues – Step-by-Step Guide **URL:** \ **Category:** Transportation\ **Tags:** toll, tollplaza\ **Created:** [January 30, 2025, 5:59am UTC](https://citizen.complainthub.org/t/how-to-file-a-complaint-against-toll-plaza-issues-step-by-step-guide/16604 "2025-01-30T05:59:07Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![complainthub-team](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub-team/32/9584_2.png) [@complainthub-team](https://citizen.complainthub.org/u/complainthub-team)\ **Post date:** [January 30, 2025, 5:59am UTC](https://citizen.complainthub.org/t/how-to-file-a-complaint-against-toll-plaza-issues-step-by-step-guide/16604/1 "2025-01-30T05:59:08Z")
We all know that FASTag has made toll payments faster and easier, but what happens when the toll team itself fails to act responsibly? What if they overcharge you, refuse to let your vehicle pass, or misbehave? Today, I’ll guide you step by step on how to file a complaint and get your issue resolved quickly. ![A toll booth with various vehicles lining up to pay, under a light blue sky.](https://citizen.complainthub.org/uploads/default/original/2X/a/a5511aa3bcf451b7e2849b33713a0237d81216af.jpeg) ### **Step 1: Call the NHAI Helpline – 1033** The first and most immediate action you can take is to call the **NHAI (National Highways Authority of India) helpline – 1033**. This number is available **24x7** and is specifically meant for complaints related to toll plazas. You should call 1033 if: ✔ The toll plaza refuses to resolve your complaint. ✔ You are overcharged despite having a valid FASTag. ✔ Your FASTag is scanned, but the barrier does not open. ✔ Toll staff misbehaves with you. ✔ There is unnecessary congestion due to toll mismanagement. When calling, make sure to provide the **exact toll plaza name, location, date, time, and details of the issue** to help NHAI take action. ### **Step 2: Use the ‘Sukhad Yatra’ App to Lodge a Complaint** If calling does not resolve your issue, you can register a complaint through NHAI’s official mobile app called **‘Sukhad Yatra’**. 💡 **Steps to File a Complaint on the Sukhad Yatra App:** 1️⃣ Download the **Sukhad Yatra** app from the **Google Play Store**. 2️⃣ Sign in and go to the **Complaint Section**. 3️⃣ Select **“Toll Plaza Issue”** and provide details. 4️⃣ Upload supporting evidence like screenshots, receipts, or videos. 5️⃣ Submit your complaint and track its status through the app. _“This is a great way to ensure your complaint is officially recorded and acted upon.”_ ### **Step 3: File a Written Complaint on the NHAI Grievance Portal** If your issue is still not resolved, the next step is to **file a written complaint on the CPGRAMS Grievance Portal**. 🔗 **Visit** [https://pgportal.gov.in/](https://pgportal.gov.in/) 💡 **How to File a Complaint on CPGRAMS Portal:** ✔ Open the **CPGRAMS website** and go to the **Public Grievance Section**. ✔ Click on **‘Lodge Your Complaint’** and select **Toll-related Issues**. ✔ Enter your vehicle number, toll plaza details, and a clear description of the issue. ✔ Upload any supporting documents (screenshots, receipts, transaction messages). ✔ Submit the complaint and note the reference number for tracking. _“This ensures that your complaint is formally registered with NHAI, and they are required to respond.”_ ### **Step 4: Escalate to the National Consumer Helpline (1915)** If your complaint is still not resolved, you can escalate it to the **National Consumer Helpline (NCH)** by calling **1915** or filing an online complaint at **[consumerhelpline.gov.in](http://consumerhelpline.gov.in)**. _“This step is particularly useful if you face financial loss due to incorrect toll deductions or if the toll authority does not take action on your complaint.”_ ### **Final Tips & Important Advice** Before filing a complaint, always keep proof such as: ✔ FASTag transaction messages. ✔ Toll receipts. ✔ Photos or videos of the incident." _“And most importantly—beware of scams! Never click on unknown links or respond to calls claiming that your FASTag is blocked. Always use official helpline numbers and portals.”_ So friends, today we learned how to file a complaint against a toll plaza and ensure your rights as a consumer are protected. If you ever face an issue, you now know where to report it and how to escalate it if needed.