# I purchase passion xtech before 2years. My battery and self starter problem why?

**URL:** <https://citizen.complainthub.org/t/i-purchase-passion-xtech-before-2years-my-battery-and-self-starter-problem-why/13542>\
**Category:** Automotive\
**Tags:** bike\
**Created:** [November 21, 2024, 12:18pm UTC](https://citizen.complainthub.org/t/i-purchase-passion-xtech-before-2years-my-battery-and-self-starter-problem-why/13542 "2024-11-21T12:18:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Sanjay\_Mandal](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/sanjay_mandal/32/3183_2.png) [@Sanjay\_Mandal](https://citizen.complainthub.org/u/Sanjay_Mandal)\
**Post date:** [November 21, 2024, 12:18pm UTC](https://citizen.complainthub.org/t/i-purchase-passion-xtech-before-2years-my-battery-and-self-starter-problem-why/13542/1 "2024-11-21T12:18:52Z")

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Battery and starter problem is my bike passion xtech. I purchase before 2years something. I believe hero company. But just problem with all customer. Please I request you this problem solve bs6 model

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [November 21, 2024, 5:10pm UTC](https://citizen.complainthub.org/t/i-purchase-passion-xtech-before-2years-my-battery-and-self-starter-problem-why/13542/2 "2024-11-21T17:10:38Z")

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Dear @user\_name,

I understand your concern about the battery and starter issue with your Hero Passion XTech (BS6 model). Here’s how you can resolve it:

1. **Contact Hero Customer Care** : Call **18002660018** or email \*\* [customercare@heromotocorp.com](mailto:customercare@heromotocorp.com)\*\*. Share your bike details (model, purchase date, and registration number) and describe the problem clearly.
2. **Visit an Authorized Service Center** : Take your bike to an authorized Hero service center for a detailed check of the battery and starter. Request them to check if the issue is covered under warranty since the bike is only 2 years old.
3. **Request Battery Replacement or Repair** : If the battery is faulty, ask the service center to repair or replace it. Ensure the starter system is checked thoroughly.

> [@How can you file bikes & scooter complaints Hero MotoCorp?](https://citizen.complainthub.org/t/how-can-you-file-bikes-scooter-complaints-hero-motocorp/260/1):
>
> ## Steps to file an online complaint:
> 
> - Visit the official website of Hero Motocorp: [heromotocorp.com](http://heromotocorp.com).
> - Select “[Contact us](https://www.heromotocorp.com/en-in/company/contact-us/investor-relations.html)” from the menu.
> - Select “ **General Enquiry** ”, then tap on “ **Raise a complaint** ”.
> - In the online complaint form, provide your name, contact details, vehicle model, vehicle number, and a description of the issue.
> - Submit the form.
> 
> After successful registration, note down the reference or ticket ID to track status or use it to escalate to regional managers, if not resolved.

These steps should help fix your bike’s issues. Feel free to reach out if you need more help.