# I received the delivery but it has missing items

**URL:** <https://citizen.complainthub.org/t/i-received-the-delivery-but-it-has-missing-items/24857>\
**Category:** Retail & E-Commerce\
**Tags:** shopping\
**Created:** [June 24, 2025, 3:58am UTC](https://citizen.complainthub.org/t/i-received-the-delivery-but-it-has-missing-items/24857 "2025-06-24T03:58:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Sahil\_Tadvi](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/sahil_tadvi/32/11953_2.png) [@Sahil\_Tadvi](https://citizen.complainthub.org/u/Sahil_Tadvi)\
**Post date:** [June 24, 2025, 3:58am UTC](https://citizen.complainthub.org/t/i-received-the-delivery-but-it-has-missing-items/24857/1 "2025-06-24T03:58:10Z")

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I ordered a perfum gift set product from Myntra and recieved today on 23rd june .when I was opened a product the box also in broken condition and the one park avenue perfume harmony perfume also missing my Order ID # 1302293 19648401844503

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [June 24, 2025, 4:28am UTC](https://citizen.complainthub.org/t/i-received-the-delivery-but-it-has-missing-items/24857/2 "2025-06-24T04:28:44Z")

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Dear @Sahil_Tadvi

To resolve the broken box and missing Harmony perfume from your Myntra order #130229319648401844503 delivered on 23 June, open the Myntra app, go to Orders \> Contact Us, and share clear photos of the damaged package and missing item. Request a replacement for the missing perfume or a full refund. Alternatively, submit a dispute via the Help Center on [myntra.com](http://myntra.com).  
If unresolved within 48 hours, escalate by emailing Myntra’s Grievance Officer at customergrievance@myntra.comm or lodge a complaint on the National Consumer Helpline. Keep your complaint ID handy.

> [@How can you file shopping complaints of Myntra?](https://citizen.complainthub.org/t/how-can-you-file-shopping-complaints-of-myntra/644/1):
>
> ## Steps to file an online complaint:
> 
> - Visit the Link or open the app.
> - Log in and click the Contact Us option from the menu or profile icon.
> - The Help Center will open.
> - Select the query type – Order related; Non-order related; Recent issues.
> - Select the order or subcategories.
> - Scroll down and click on the chat option.
> - For the payment or refund, click on “Write to us” and attach an invoice or screenshot of the required financial details.
> - Describe the issue and register your complaint successfully.
> 
> Finally, note down the reference/ticket ID to track status.
> 
> ## Escalation to Grievance Officer:
> 
> If your issue is not resolved within the given time frame, escalate it to the Grievance Officer of Myntra. Send a written complaint by email or post to the officer at:
> 
> - **Phone Number** : 08061561999
> - **Email** : [customergrievance@myntra.com](mailto:customergrievance@myntra.com)
> - **Address** : Designation: Manager – CC – Escalation Desk, Myntra Designs Pvt Ltd, Alyssa, Begonia, and Clover situated in Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru, Karnataka: 560103, India.

If still need help, reply to us.