# IGL bills are high

**URL:** <https://citizen.complainthub.org/t/igl-bills-are-high/18192>\
**Category:** Consumer Affairs\
**Tags:** gas, utility, consumer, bills\
**Created:** [February 20, 2025, 5:24pm UTC](https://citizen.complainthub.org/t/igl-bills-are-high/18192 "2025-02-20T17:24:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Parthasarathi\_Sahu](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/parthasarathi_sahu/32/8511_2.png) [@Parthasarathi\_Sahu](https://citizen.complainthub.org/u/Parthasarathi_Sahu)\
**Post date:** [February 20, 2025, 5:24pm UTC](https://citizen.complainthub.org/t/igl-bills-are-high/18192/1 "2025-02-20T17:24:52Z")

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We don’t cook at least 25 days a month, yet our IGL bills are high.

Please send a genuine bill rather than estimated bill.

 ![image](https://citizen.complainthub.org/uploads/default/original/2X/1/1ed1692f50b50b9e808f5965126ba124b3e448b7.jpeg)  
 ![image](https://citizen.complainthub.org/uploads/default/original/2X/6/6bfc900b7ca5b0193fbf9f7cfbcfd1cdb90308ca.jpeg)

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [February 21, 2025, 6:11am UTC](https://citizen.complainthub.org/t/igl-bills-are-high/18192/2 "2025-02-21T06:11:00Z")

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Dear @Parthasarathi_Sahu

If your IGL bill appears high despite minimal usage, it could be due to estimated billing. To request an actual meter reading, contact IGL customer care at **18001025109** / **01141387000**. You can also submit a self-meter reading via the IGL website or mobile app. If discrepancies persist, lodge a complaint through the IGL grievance portal or escalate it to the Petroleum and Natural Gas Regulatory Board (PNGRB).

To make your complaint online, follow these instructions:

> [@Where can I complain about piped PNG gas service of Indraprastha Gas Limited (IGL)?](https://citizen.complainthub.org/t/where-can-i-complain-about-piped-png-gas-service-of-indraprastha-gas-limited-igl/1034/1):
>
> - Visit the [IGL’s official website (iglonline.net)](https://www.iglonline.net/).
> - Navigate to “Feedback” or “[Contact Us](https://www.iglonline.net/contactus)” section.
> - Choose “Inquiry” option of submit your queries or “[login to your account](https://webonline.igl.co.in:8077/sap/bc/bsp/sap/zumcui5/webcontent/index.html?sap-client=300&sap-sessioncmd=open#page%7C%7B%22id%22%3A%22createAccount%22%7D%7C0)” to open online complaint form.
> - Fill out the form with required details including customer ID, billing details (for payment disputes), location, and expected resolution.
> - Submit the form.
> 
> Finally, note down the reference/ticket ID to track status. You can also use IGL Connect mobile app for PNG gas services or customer support.

If still need help, reply to us.