# JioAirFiber connection NOT WORKING

**URL:** <https://citizen.complainthub.org/t/jioairfiber-connection-not-working/23228>\
**Category:** Telecom\
**Tags:** internet, jio, jiofiber\
**Created:** [May 17, 2025, 3:17am UTC](https://citizen.complainthub.org/t/jioairfiber-connection-not-working/23228 "2025-05-17T03:17:12Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [May 17, 2025, 4:22am UTC](https://citizen.complainthub.org/t/jioairfiber-connection-not-working/23228/2 "2025-05-17T04:22:05Z")

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Dear @MUJAHID

We understand your frustration with the poor internet speed and lack of technician response since your service request on 28th Feb 2025. To cancel your JioAir Fibre connection, please call the customer care number at 1800-896-9999 linked to your Jio account or use Jio app/web portal to raise a disconnection request. If there’s still no action within 7 days, you may escalate the issue to the Telecom Regulatory Authority of India (TRAI) or the [National Consumer Helpline (NCH)](https://citizen.complainthub.org/t/how-to-file-consumer-complaints-to-national-consumer-helpline/108).

> [@Where to file a complaint about Jio services?](https://citizen.complainthub.org/t/where-to-file-a-complaint-about-jio-services/99/1):
>
> **Jio Cares Helplines:** Available for various services including international roaming, device care, online shopping, and Jio Payments Bank. Make sure to provide your Jio Customer ID or registered phone number, details of your concern, and a comprehensive description of the issue.
> 
> - Access the [**email form**](https://www.jio.com/help/contact-us) on Jio’s official website.
> 
> ## Level 2: Nodal Authority
> 
> If your issue is not resolved satisfactorily at Level 1, you may escalate it to Jio’s Nodal Appellate Authority:
> 
> - **Form Submission:** Download and complete a Grievance Form or file an appeal online to the Jio Nodal Officer.
> - **Phone Number:** Contact the Customer Executive at **18008893999** , providing your previous reference number for continuity.
> - **Email:** Send a detailed description of your issue, along with any relevant documents, to the Jio Appellate Authority.

If still need help, reply to us.

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_[View the full topic](https://citizen.complainthub.org/t/jioairfiber-connection-not-working/23228)._