Verified: 4 October 2026 04:30 am IST
Industry: Hospitality & Vacation Ownership (Timeshare)
Jurisdiction: India
Primary Regulators: Department of Consumer Affairs, Ministry of Corporate Affairs (MCA), & SEBI (for investors)
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers or fake Club Mahindra booking/resale portals. Mahindra Holidays staff will never ask for your bank details, UPI PIN, or password for a “membership cancellation refund,” “resort booking fee,” or “dividend payout.”
Level 1: Customer Support (Initial Complaint)
How to complain: Do not search for random toll-free numbers online. For immediate assistance regarding resort bookings, membership queries, Annual Subscription Fee (ASF) payments, or guest experiences, call the Member Care Helpline at +91-22-64898899. For written guest complaints and membership queries, email memberexperience@mahindraholidays.com or use the member portal at holidays.clubmahindra.com. For general corporate inquiries, vendor relations, or stakeholder queries, call the Worli Corporate Headquarters switchboard at +91-22-69184722. Ensure you receive a formal written acknowledgment or case number for your correspondence.
Availability: The member care helpline operates Monday to Sunday, 7:00 AM to 11:59 PM IST. Standard business hours for the corporate office are Monday to Friday, 9:00 AM to 6:00 PM IST.
Timeline: General corporate policy and member relations guidelines typically aim for an initial response within 2 working days, with resolution expected within 7 to 10 business days.
Level 2: Formal Corporate Escalation (Notice of Dispute)
Who to contact: If the initial desk (Level 1) fails to resolve your issue, you must escalate the matter formally by quoting your Level 1 Case Number. You can email the Grievance Redressal Officer at memberexperience@mahindraholidays.com (marking the subject as “Escalation to Head Grievance Redressal”) or send a formal written complaint via registered post to the Company Secretary / Nodal Officer at the legal Registered Headquarters: Mahindra Holidays & Resorts India Limited, Mahindra Towers, 1st Floor, ‘A’ Wing, Dr. G.M. Bhosale Marg, P.K. Kurne Chowk, Worli, Mumbai - 400018, Maharashtra, India. For corporate compliance, delayed dividends, or shareholder disputes, email the Investor Relations department directly at investors@mahindraholidays.com.
Timeline: You should legally provide the corporate office a 30-day window to investigate and respond to a formal written grievance before escalating to external regulators or consumer tribunals.
Level 3: Regulatory Authority (Government Ombudsman)
Authority: Ministry of Consumer Affairs, SEBI, or the Ministry of Corporate Affairs (MCA).
Portal/Contact: If Mahindra Holidays fails to provide a satisfactory resolution within 30 days, your escalation path depends on the specific grievance:
- For Member Experiences, Bookings & Consumer Disputes: File a grievance with the National Consumer Helpline (NCH) by calling 1915 or using the portal at
consumerhelpline.gov.in. - For Corporate Compliance & Shareholder Disputes: File a grievance online via the SEBI SCORES portal at
scores.sebi.gov.inor the MCA21 portal atmca.gov.in.
Level 4: Legal Action (Final Step)
Pre-Litigation: Ensure you have documented all previous correspondence, confirmed membership agreements, ASF payment receipts, vendor paperwork, or investor folios. Send a formal Legal Notice via an advocate to Mahindra Holidays’ Worli registered office in Mumbai, providing a standard 30-day window for settlement.
Court/Arbitration: If the legal notice is ignored and the resolution is still unsatisfactory, the final step depends on the nature of your dispute. B2B vendor and commercial supply disputes must be resolved through binding arbitration clauses or the Commercial / High Court. For retail consumer disputes (e.g., deficient resort services, mis-sold memberships, or refused refunds), you can file a formal complaint through the unified e-Jagriti portal (e-jagriti.gov.in) to approach the District Consumer Disputes Redressal Commission.
Community Action: Is Club Mahindra refusing to process a legitimate booking cancellation, misrepresenting a membership tier, or ignoring a shareholder grievance? Reply below (do not share your DEMAT account details, full membership ID numbers, or passwords), and our community will point you to the right resources!