# Money debited but recharge not done

**URL:** <https://citizen.complainthub.org/t/money-debited-but-recharge-not-done/27363>\
**Category:** Telecom\
**Tags:** airtel, recharge, upi\
**Created:** [September 7, 2025, 3:27am UTC](https://citizen.complainthub.org/t/money-debited-but-recharge-not-done/27363 "2025-09-07T03:27:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DeepakKumar07](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/deepakkumar07/32/13085_2.png) [@DeepakKumar07](https://citizen.complainthub.org/u/DeepakKumar07)\
**Post date:** [September 7, 2025, 3:27am UTC](https://citizen.complainthub.org/t/money-debited-but-recharge-not-done/27363/1 "2025-09-07T03:27:57Z")

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I have done a recharge of ₹279 on my airtel number+91XXXXXX3483 using BHIM upi on the night of 5 September 2025 at 9:25 pm. My money got debited within 2 or 3 seconds. But when I saw my device which has airtel sim the recharge sms was not came, i think it may take 1 to 2 hours due to slow network connection but when I try to call a person at 5:00 am in the morning the agent of airtel is telling that you have no active plan and i rechecked it at 3:00 pm but the recharge was not came.

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [September 7, 2025, 5:17am UTC](https://citizen.complainthub.org/t/money-debited-but-recharge-not-done/27363/2 "2025-09-07T05:17:41Z")

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Dear @DeepakKumar07

If your ₹279 Airtel recharge on 5 Sept 2025 via BHIM UPI was debited but not reflected, please check your UPI app for the transaction ID and raise a complaint on the Airtel Thanks app or call 121 (Airtel Customer Care). Also, you can email Airtel at [121@in.airtel.com](mailto:121@in.airtel.com) or whatsapp [+919910099100](https://wa.me/919910099100?text=Hi) with payment proof and number details. If unresolved, escalate via the Airtel grievance portal.

> [@How can I file complaints about telecom services of Airtel?](https://citizen.complainthub.org/t/how-can-i-file-complaints-about-telecom-services-of-airtel/60/1):
>
> ## File a Complaint Online to Airtel:
> 
> - Visit the Airtel’s website or Airtel Thanks App.
> - Click “Help” from the account section provided in the menu.
> - Select the type of service.
> - Open the email/chat form, [online complaint form (selfcare)](https://www.airtel.in/s/selfcare), or mobile app.  
> \*Fill out the online complaint form with your name or Airtel customer ID, location, the subject of your complaint, and a summary of the problem.
> - Submit the form.
> 
> Finally, keep the reference number for tracking and future escalation. You can also use the social media channels of Airtel to raise your concerns.
> 
> ## Escalate to Appellate Authority
> 
> If your previous complaints about broadband or telecom services are not resolved by the customer support team or local nodal officers within 2 weeks, escalate the complaints to the Nodal Officer or Appellate Authority of Airtel.
> 
> You can contact the officials by using the provided phone number and email or submit an online [complaint form](https://complainthub.org/wp-content/uploads/2024/04/Grievance-Form-to-Escalate-a-Complaint-to-Airtel-Nodal-Officer.pdf).

If still need help, reply to us.