# My Airtel sim suddenly stopped

**URL:** <https://citizen.complainthub.org/t/my-airtel-sim-suddenly-stopped/19061>\
**Category:** Telecom\
**Tags:** internet, consumer, citizen, airtel\
**Created:** [March 3, 2025, 5:38am UTC](https://citizen.complainthub.org/t/my-airtel-sim-suddenly-stopped/19061 "2025-03-03T05:38:24Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Vivek\_vanga](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/vivek_vanga/32/8985_2.png) [@Vivek\_vanga](https://citizen.complainthub.org/u/Vivek_vanga)\
**Post date:** [March 3, 2025, 5:38am UTC](https://citizen.complainthub.org/t/my-airtel-sim-suddenly-stopped/19061/1 "2025-03-03T05:38:26Z")

</div>

Please help me sir and Iam using airtel network, iam already recharged my airtel sim 2 days back…but today i have facing a new issue…iam working part time in rapido… That time suddenly stopped and not support… This is too much suffering problem t…

---

<div class="post-metadata">

**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [March 3, 2025, 5:45am UTC](https://citizen.complainthub.org/t/my-airtel-sim-suddenly-stopped/19061/2 "2025-03-03T05:45:10Z")

</div>

Dear @Vivek_vanga

If your Airtel network suddenly stopped working despite a recent recharge, try these steps:

1. **Check Balance & Validity** – Dial \*121# or use the Airtel Thanks app to confirm your plan is active.
2. **Restart & Reinsert SIM** – Turn off your phone, remove the SIM, wait a minute, reinsert, and restart.
3. **Check Network Settings** – Go to Settings → Mobile Networks → Preferred Network → Select 4G/5G (Auto).
4. **Try Another SIM Slot or Phone** – Insert your SIM into another device to check if the issue is with the phone or SIM.
5. **Call Airtel Customer Care** – Dial **121** or **198** for immediate support.

Follow these steps to make your complaint online:

> [@How can I file complaints about telecom services of Airtel?](https://citizen.complainthub.org/t/how-can-i-file-complaints-about-telecom-services-of-airtel/60/1):
>
> - Visit the Airtel’s website or Airtel Thanks App.
> - Click “Help” from the account section provided in the menu.
> - Select the type of service.
> - Open the email/chat form, [online complaint form (selfcare)](https://www.airtel.in/s/selfcare), or mobile app.  
> \*Fill out the online complaint form with your name or Airtel customer ID, location, the subject of your complaint, and a summary of the problem.
> - Submit the form.

If the issue persists, visit the nearest Airtel store or contact the Nodal Authority of the Airtel.

Still need help? Reply to us.