# My bike has completed 40 km, but at higher speeds, it is not performing well

**URL:** <https://citizen.complainthub.org/t/my-bike-has-completed-40-km-but-at-higher-speeds-it-is-not-performing-well/13514>\
**Category:** Automotive\
**Tags:** bike, hero\
**Created:** [November 21, 2024, 12:38am UTC](https://citizen.complainthub.org/t/my-bike-has-completed-40-km-but-at-higher-speeds-it-is-not-performing-well/13514 "2024-11-21T00:38:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![S\_Dudi](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/s_dudi/32/3110_2.png) [@S\_Dudi](https://citizen.complainthub.org/u/S_Dudi)\
**Post date:** [November 21, 2024, 12:38am UTC](https://citizen.complainthub.org/t/my-bike-has-completed-40-km-but-at-higher-speeds-it-is-not-performing-well/13514/1 "2024-11-21T00:38:44Z")

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Hello Hero team, my bike is running fine, but at the speed of 40, it is not performing well. Its parts seem to be wearing out gradually. Although my bike is running well overall, this problem still persists. I have already informed the service center, but no solution has been provided yet. They only perform washing and nothing else. Please help me, otherwise, I will be forced to take further action.

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [November 21, 2024, 5:07pm UTC](https://citizen.complainthub.org/t/my-bike-has-completed-40-km-but-at-higher-speeds-it-is-not-performing-well/13514/2 "2024-11-21T17:07:24Z")

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Dear @S_Dudi,

I understand your concern about your bike’s performance issue at 40 kmph. Here’s how you can resolve this:

1. **Contact Hero Customer Care** : Call **18002660018** or email \*\* [customercare@heromotocorp.com](mailto:customercare@heromotocorp.com)\*\*. Share your bike’s details (model, registration number) and explain the issue clearly.
2. **Request a Proper Inspection** : Inform the service center manager that the problem persists and request a thorough check instead of just basic washing.
3. **Visit an Authorized Service Center** : If the current service center isn’t helping, try another authorized Hero service center for a detailed diagnosis.

> [@How can you file bikes & scooter complaints Hero MotoCorp?](https://citizen.complainthub.org/t/how-can-you-file-bikes-scooter-complaints-hero-motocorp/260/1):
>
> ## teps to file an online complaint:
> 
> - Visit the official website of Hero Motocorp: [heromotocorp.com](http://heromotocorp.com).
> - Select “[Contact us](https://www.heromotocorp.com/en-in/company/contact-us/investor-relations.html)” from the menu.
> - Select “ **General Enquiry** ”, then tap on “ **Raise a complaint** ”.
> - In the online complaint form, provide your name, contact details, vehicle model, vehicle number, and a description of the issue.
> - Submit the form.
> 
> After successful registration, note down the reference or ticket ID to track status or use it to escalate to regional managers, if not resolved.

Following these steps should help resolve the issue quickly. Feel free to reach out if you need more help.