# myntra user balance fraud 

**URL:** <https://citizen.complainthub.org/t/myntra-user-balance-fraud/21717>\
**Category:** Retail & E-Commerce\
**Tags:** myntra, e-commerce, shopping\
**Created:** [April 13, 2025, 4:40am UTC](https://citizen.complainthub.org/t/myntra-user-balance-fraud/21717 "2025-04-13T04:40:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![hemali\_daftary](https://citizen.complainthub.org/letter_avatar_proxy/v4/letter/h/a88e4f/32.png) [@hemali\_daftary](https://citizen.complainthub.org/u/hemali_daftary)\
**Post date:** [April 13, 2025, 4:40am UTC](https://citizen.complainthub.org/t/myntra-user-balance-fraud/21717/1 "2025-04-13T04:40:38Z")

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in myntra app when you put balance in myntra wallet ,They are take that balance in their account post 1 year .as per them they have mentioned in terms but when this term came that they are not disclosing .as I have open n account long back but no mail communication or letter on the same to me or any customer.

when this amount is vanish from customer account thre is no pre intimation on email /physical letter to use the amount.

there call center is not replying on complaint .since last 10 days I didn’t received any update on my concern.

There is no transparency with customer. only fraud is happening.

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [April 14, 2025, 3:08am UTC](https://citizen.complainthub.org/t/myntra-user-balance-fraud/21717/2 "2025-04-14T03:08:41Z")

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Dear @hemali_daftary

Your concern about Myntra wallet balance expiry without prior intimation is valid. As per fair practice, such terms should be clearly communicated. Since the call center hasn’t responded in 10 days, raise a written complaint by calling at **+918061561999** via Myntra Help Center. If unresolved, escalate to the [National Consumer Helpline](https://citizen.complainthub.org/t/how-to-file-consumer-complaints-to-national-consumer-helpline/108) at 1800-11-4000 or file an online grievance for lack of transparency and non-response.

> [@How can you file shopping complaints of Myntra?](https://citizen.complainthub.org/t/how-can-you-file-shopping-complaints-of-myntra/644/1):
>
> - Visit the [Help Center of Myntra](https://www.myntra.com/contactus/generic)’s official portal or use their mobile app. Navigate to the ordered product and select the available options to raise a complaint.
> 
> ## Steps to file an online complaint:
> 
> - Visit the Link or open the app.
> - Log in and click the Contact Us option from the menu or profile icon.
> - The Help Center will open.
> - Select the query type – Order related; Non-order related; Recent issues.
> - Select the order or subcategories.
> - Scroll down and click on the chat option.
> - For the payment or refund, click on “Write to us” and attach an invoice or screenshot of the required financial details.
> - Describe the issue and register your complaint successfully.
> 
> Finally, note down the reference/ticket ID to track status.
> 
> ## Escalation to Grievance Officer:
> 
> If your issue is not resolved within the given time frame, escalate it to the Grievance Officer of Myntra. Send a written complaint by email or post to the officer at:
> 
> - **Phone Number** : 08061561999
> - **Email** : [customergrievance@myntra.com](mailto:customergrievance@myntra.com)
> - **Address** : Designation: Manager – CC – Escalation Desk, Myntra Designs Pvt Ltd, Alyssa, Begonia, and Clover situated in Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru, Karnataka: 560103, India.

If still need help, reply to us.