Verified: March 6, 2026 01:40 am ET
Industry: Streaming Entertainment
Jurisdiction: United States
Primary Regulator: Federal Trade Commission (FTC) & State Attorneys General
Important Safety Warning: Beware of fake customer service numbers on search engines. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. Paramount+ staff will never ask for your account password or payment card details over the phone.
Level 1: Customer Support (Initial Complaint)
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How to complain: Access the Paramount+ Help Center at support.paramountplus.com. You can use their live chat virtual assistant, or bypass the portal entirely by calling the dedicated U.S. toll-free routing number designated in their legal terms:
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Paramount+ Customer Service (US): 1-888-274-5343
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Source Verification Note: Paramount+ Contact Us
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Availability: Live chat and phone support are available 24/7.
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Timeline: Paramount+ aims to resolve standard billing, login, or technical support issues immediately over the phone or chat. Account takeover investigations or complex billing disputes may take several days to review.
Level 2: Formal Corporate Escalation (Notice of Dispute)
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Who to contact: If standard support is unsuccessful, the Paramount+ Terms of Use dictate you must send a formal written “Notice of Dispute” detailing your claim via certified mail to their corporate legal headquarters: CBS Interactive Inc., Attn: Legal Department, 680 Folsom Street, San Francisco, CA 94107.
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Source Verification: Paramount+ Terms of Use (Dispute Resolution)
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Timeline: Once received, Paramount’s legal and executive customer relations teams have a mandatory 60-day informal resolution window to investigate and attempt to resolve the dispute before you proceed to arbitration. Furthermore, either party can mandate a mandatory telephone or video settlement conference during this period.
Level 3: Regulatory Authority (Government Ombudsman)
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Authority: Federal Trade Commission (FTC) and your State Attorney General.
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Portal/Contact: File a consumer complaint online via the FTC at reportfraud.ftc.gov or contact your State Attorney General’s consumer protection office.
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Source Verification: FTC Consumer Protection
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Timeline: You can file a complaint at any time after attempting to resolve the issue with Paramount+ directly. Regulatory agencies will review your complaint to identify patterns of deceptive practices and may mediate on your behalf.
Level 4: Legal Action (Final Step)
- Pre-Litigation: Before pursuing legal action, carefully review the Paramount+ Terms of Use. CBS Interactive Inc. strictly enforces a Mandatory Binding Arbitration clause and a Class Action Waiver for all U.S. consumer disputes.
- Court/Arbitration: If the 60-day informal resolution period (Level 2) fails, you may file a lawsuit in Small Claims Court for individual claims below your state’s limit (if the claim qualifies). If the dispute exceeds small claims limits, you are required to initiate Binding Arbitration through the American Arbitration Association (AAA) as mandated by your user agreement.
- Source Verification: Paramount+ Terms of Use (Arbitration Agreement)
Community Action: Is Paramount+ still ignoring your billing dispute or hacked account complaint? Reply below (do not share your passwords, full account numbers, or PINs), and our community will point you to the right AAA arbitration templates!