# Parcel not delivered from DTDC **URL:** \ **Category:** Logistics\ **Tags:** parcel, delivery, dtdc-courier\ **Created:** [February 20, 2025, 1:16pm UTC](https://citizen.complainthub.org/t/parcel-not-delivered-from-dtdc/18173 "2025-02-20T13:16:28Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![veepeek](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/veepeek/32/8508_2.png) [@veepeek](https://citizen.complainthub.org/u/veepeek)\ **Post date:** [February 20, 2025, 1:16pm UTC](https://citizen.complainthub.org/t/parcel-not-delivered-from-dtdc/18173/1 "2025-02-20T13:16:31Z")
Since yesterday, I have been in touch with DTDC customer support regarding the status of my shipment. While I have received emails confirming that a ticket has been raised, I was not provided with the ticket number until I contacted your support team again today. The ticket number for this issue is **16774216 and Tracking ID: 95254404** Upon speaking with the support executive, I was informed that my shipment is currently missing and that efforts are underway to locate it. I was also advised to contact the sender for further assistance. However, the sender has shared a screenshot of the tracking details and has indicated that they are unable to take any additional action. This shipment is critical as it is intended for an event that has already been postponed twice. We are now urgently awaiting the delivery of this shipment to proceed. I kindly request your team to prioritize this matter and provide me with a resolution at the earliest. DTDC escalation mail **[grievance.officer@dtdc.com](mailto:grievance.officer@dtdc.com)** is getting bounced. There is no response from [feedback@dtdc.com](mailto:feedback@dtdc.com) ---
**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Post date:** [February 21, 2025, 6:14am UTC](https://citizen.complainthub.org/t/parcel-not-delivered-from-dtdc/18173/2 "2025-02-21T06:14:18Z")
Dear @veepeek Your concern regarding the missing DTDC shipment (Tracking ID: **95254404** ) is urgent. Since customer support has confirmed the parcel is lost, escalate the issue by calling **DTDC Customer Care at +919606911811 or +917305770577** and lodging a formal complaint on their grievance portal. If emails to **[grievance.officer@dtdc.com](mailto:grievance.officer@dtdc.com)** and **[feedback@dtdc.com](mailto:feedback@dtdc.com)** are bouncing, escalate to **[feedback4coit@dtdc.com](mailto:feedback4coit@dtdc.com)** or the nearest regional technical office. To make your complaint online, follow these instructions: > [@Where can you file shipment complaints of DTDC Express?](https://citizen.complainthub.org/t/where-can-you-file-shipment-complaints-of-dtdc-express/1184/1): > > - Visit [DTDC’s official website (dtdc.in)](https://www.dtdc.in/). > - Navigate to “[Customer Care](https://www.dtdc.in/customer-care.asp)” from the “Contact Us” section of the menu. > - Click “[Raise a Service Query](https://www.dtdc.in/raise_a_service_query.asp)” to open the online complaint form. > - Fill out the required details including your shipment tracking number and a description of the issue. > - Submit the form. If unresolved, file a consumer complaint on the **[National Consumer Helpline (NCH)](https://citizen.complainthub.org/t/how-to-file-consumer-complaints-to-national-consumer-helpline/108)**. If still need help, reply to us. ---
**Author:** ![Muhammad\_Najmuddin](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/muhammad_najmuddin/32/7066_2.png) [@Muhammad\_Najmuddin](https://citizen.complainthub.org/u/Muhammad_Najmuddin)\ **Post date:** [August 23, 2025, 4:08am UTC](https://citizen.complainthub.org/t/parcel-not-delivered-from-dtdc/18173/3 "2025-08-23T04:08:46Z")
Serious inconvenience caused due to the unsatisfactory service of DTDC courier. I had booked a courier with the following details: Consignment Number: Z62830548 Date of Booking: 29-07-2025 From: Mr Vijay Kumar Super Admin NF623 6479/4 Balaji market, group floor gate no.3 fatehpuri Masjid Katra baryan Delhi 110006. Unfortunately, till date, the parcel has not been delivered and it was inordinately delayed my product is in transit before 17 days at guwahati. I was send my product on air Cargo. Despite several follow-ups and tracking attempts, I have not received any satisfactory response from your customer care. This has caused me (and the receiver) significant inconvenience and loss. I request you to kindly look into this matter urgently and ensure that: My consignment is delivered immediately in good condition (if still pending). A proper explanation is provided for the delay/negligence. Necessary action is taken against the concerned staff responsible for this lapse. I hope you will take immediate steps to resolve this issue. Kindly acknowledge this complaint and inform me about the action taken at the earliest. Thanking You, Yours sincerely, Khullakpam Sajida Imphal 795001, Imphal East Manipur ---
**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Post date:** [August 23, 2025, 4:19am UTC](https://citizen.complainthub.org/t/parcel-not-delivered-from-dtdc/18173/4 "2025-08-23T04:19:59Z")
Dear @Muhammad_Najmuddin Since it has been stuck in Guwahati for over 17 days despite being sent via air cargo, request an immediate update and resolution by following the above given instructions to lodge your grievance with DTDC. If unresolved, escalate the issue to the National Consumer Helpline (NCH). If still need help, reply to us.