Verified: March 1, 2026 07:00 pm ET
Industry: Retail / E-Commerce
Jurisdiction: United States
Primary Regulator: Federal Trade Commission (FTC) & State Attorneys General
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. Target staff will never ask for your account password or PIN.
Level 1: Customer Support (Initial Complaint)
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How to complain: Contact Target Guest Services via their logged-in Help Center at target.com/help/contact-us. You can use their live chat or call their direct routing numbers:
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Target.com Order Experience: 1-800-591-3869
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Target Guest Relations (General/In-Store): 1-800-440-0680
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Source Verification: Target Contact Us
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Availability: Phone support is generally available Monday - Saturday: 7:00 AM to 10:00 PM CT and Sunday: 8:00 AM to 10:00 PM CT.
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Timeline: Target aims to resolve customer service issues during the initial contact. For complex refunds or missing package investigations, expect a resolution timeframe of 24 to 72 business hours.
Level 2: Formal Corporate Escalation (Notice of Dispute)
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Who to contact: If standard support is unsuccessful, send a formal written “Notice of Dispute” detailing your claim via certified mail to their corporate headquarters: Target Corporation, Attn: Target Guest Relations, 1000 Nicollet Mall, Minneapolis, MN 55403.
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Source Verification: Target Terms and Conditions (Dispute Resolution)
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Timeline: Once received, Target’s legal and executive customer relations teams have a standard 30-day window to investigate and attempt to resolve the dispute informally before you can proceed to arbitration.
Level 3: Regulatory Authority (Government Ombudsman)
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Authority: Federal Trade Commission (FTC) and your State Attorney General.
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Portal/Contact: File a consumer complaint online via the FTC at reportfraud.ftc.gov or contact your State Attorney General’s consumer protection office.
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Source Verification: FTC Consumer Protection
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Timeline: You can file a complaint at any time after attempting to resolve the issue with Target directly. Regulatory agencies will review your complaint to identify patterns of deceptive practices and may mediate on your behalf.
Level 4: Legal Action (Final Step)
- Pre-Litigation: Before pursuing legal action, carefully review the Target Terms & Conditions. Target strictly enforces a Mandatory Binding Arbitration clause and a Class Action Waiver for all U.S. consumer disputes.
- Court/Arbitration: If the 30-day informal resolution period (Level 2) fails, you may file a lawsuit in Small Claims Court for claims below your state’s limit. If the dispute exceeds small claims limits, you are required to initiate Binding Arbitration through the American Arbitration Association (AAA) as mandated by your user agreement.
- Source Verification: Target Terms and Conditions (Arbitration Agreement)
Community Action: Is Target still ignoring your complaint? Reply below (do not share your passwords, full account numbers, or PINs), and our community will point you to the right AAA arbitration templates!