Dear @BabliSam
You’ve clearly described a “delivered but not received” prepaid order, including the OTP-sharing, failed handover, and unresolved Complaint ID 1330 90243, which strongly suggests a delivery failure or misdelivery by XpressBees.
First, immediately escalate with XpressBees and Firstcry: call customer care and email customercare@xpressbees.com, quoting your AWB, Complaint ID 1330 90243, and stating that no one at your address received the parcel despite “delivered” status and OTP being shared. Ask for:
- Written investigation report of the delivery (GPS logs, delivery proof, who allegedly received it).
- Either re-delivery of the parcel or a full refund from the seller.
Second, contact the seller’s customer support (app/website) and clearly state that the contract is with them, not just the courier, and demand either actual delivery or a refund for non-delivery, attaching screenshots of: order details, tracking showing “delivered”, your prior complaint and any call logs with XpressBees.
If they still don’t resolve it within a reasonable time (say 7–10 days), file a complaint with the National Consumer Helpline via https://consumerhelpline.gov.in (INGRAM portal), selecting the seller and/or XpressBees as parties, and upload all evidence (invoice, chats, call records, emails, complaint ID). You can also later approach the District Consumer Commission under the Consumer Protection Act, 2019, seeking refund and compensation for deficiency in service and mental harassment.
If still need help, reply to us.