# What documents do I need to file a complaint to Consumer Forum (National Consumer Helpline)?

**URL:** <https://citizen.complainthub.org/t/what-documents-do-i-need-to-file-a-complaint-to-consumer-forum-national-consumer-helpline/67>\
**Category:** Consumer Affairs\
**Tags:** consumer-authority, consumer\
**Created:** [April 27, 2024, 6:22am UTC](https://citizen.complainthub.org/t/what-documents-do-i-need-to-file-a-complaint-to-consumer-forum-national-consumer-helpline/67 "2024-04-27T06:22:14Z")\
**Posts on this page:** 1\
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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [April 27, 2024, 6:22am UTC](https://citizen.complainthub.org/t/what-documents-do-i-need-to-file-a-complaint-to-consumer-forum-national-consumer-helpline/67/1 "2024-04-27T06:22:15Z")

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The National Consumer Helpline (NCH) portal, also known as INGRAM, acts as an informal facilitator to register your grievance and doesn’t function as a court itself (Consumer Forum).

 ![Lodging a consumer complaint to NCH](https://citizen.complainthub.org/uploads/default/original/1X/1c48fc8cde17bffa532c9829630037a7e2c71044.jpeg)

However, to strengthen your case, NCH recommends including the following documents when filing your complaint against a company or its products/services:

## Proof of Purchase:

- Copies of bills, receipts, or invoices for the product or service in question.

- Bank statements reflecting the transaction, if applicable.  
Copies of any warranty or contract documents.

## Evidence of the Problem:

- Clear photographs or video recordings depicting any product damage or malfunction.

- Estimates for repairs, if you’ve sought them.

- Medical reports documenting any injuries sustained due to the faulty product/service (if relevant).

- Copies of email exchanges, letters, or call logs with the seller showcasing your attempts to resolve the issue.

## Consumer Details:

- A copy of your government-issued ID as proof of identity.
- A document verifying your address.

## While not mandatory, you may also include:

A copy of the notice you sent to the seller outlining the problem (if applicable).  
A notarized affidavit depending on your specific case (consult a lawyer for guidance on this).

> - For lodging your complaint online to NCH, visit the link: [https://consumerhelpline.gov.in/](https://consumerhelpline.gov.in/)

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**Please Note:**

Submit scanned copies of all documents while filing your complaint on the NCH (INGRAM) portal.

For a formal consumer complaint and definitive requirements, you may consult from a lawyer to file an appeal to the Consumer Disputes Redressal Commission (CDRC) at the National, State, or District levels.

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**Additional Resources:**

You can find more information on consumer rights and grievance redressal on the Department of Consumer Affairs website: [https://consumeraffairs.nic.in/](https://consumeraffairs.nic.in/)

Have any queries regarding consumer complaints? Reply below with your question or suggestion.