# Where can I complain about banking services of IDFC First Bank?

**URL:** <https://citizen.complainthub.org/t/where-can-i-complain-about-banking-services-of-idfc-first-bank/1001>\
**Category:** Finance\
**Tags:** banks, finance\
**Created:** [June 22, 2024, 1:39pm UTC](https://citizen.complainthub.org/t/where-can-i-complain-about-banking-services-of-idfc-first-bank/1001 "2024-06-22T13:39:19Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [June 22, 2024, 1:39pm UTC](https://citizen.complainthub.org/t/where-can-i-complain-about-banking-services-of-idfc-first-bank/1001/1 "2024-06-22T13:39:21Z")

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To file complaints about banking & financial services of IDFC First Bank, such as bank accounts, debit/credit cards, loans, digital payments, corporate & wholesale banking, insurance, investment (deposits, securities, and retirement plans), mutual funds, and trading accounts, follow these steps and use the provided contact details & helplines of the bank:

 ![IDFC First Bank Customer Support](https://citizen.complainthub.org/uploads/default/original/1X/7d6dec06ea99b709a6ab711e065857907f8ef38d.jpeg)

## 1. IDFC First Bank Helplines:

- **Customer Care Number** : Call at toll-free number **180010888** or **18602582000** for general inquiries or complaints. For overseas customers, the helpline number is +9122624851522.
- **WhatsApp** : Message on [+919555555555](https://wa.me/919555555555?text=Hi)
- **Email** : Send an email at [banker@idfcfirstbank.com](mailto:banker@idfcfirstbank.com).

To report any issues related to banking services, you can also email to [customer.service@idfcfirstbank.com](mailto:customer.service@idfcfirstbank.com). You can also visit your local branch office and raise your complaints with branch manager.

If you are an NRI customer, contact the toll-free number **18602582000** or email [nriservices@idfcfirstbank.com](mailto:nriservices@idfcfirstbank.com).

> 💁🏾‍♂️ **Note** : In case of DeMat/Trading account, email your concerns at [demat\_support@idfcfirstbank.com](mailto:demat_support@idfcfirstbank.com). Further, email to Compliance Officer at [compliance\_demat@idfcfirstbank.com](mailto:compliance_demat@idfcfirstbank.com). Finally, escalate the disputed case to the MD & CEO at [prioritydesk@idfcfirstbank.com](mailto:prioritydesk@idfcfirstbank.com) with the previously raised ticket/SR Number.

## 2. Steps to file an online complaint:

- Visit the [IDFC First Bank’s official website (.idfcfirstbank.com)](https://www.idfcfirstbank.com/).
- Navigate to “Help” section of the menu and select “Chat with IRA” or “[Help Center](https://www.idfcfirstbank.com/customer-care-sr)”.
- Select your category of issue and choose “Raise a request”
- Verify your mobile number to open the online complaint form.
- Fill out the required details in the form including customer ID, description of banking issue, and any supporting documents.
- Submit the form.

Finally, note down the reference/ticket ID to track status. You can also use the bank’s mobile app to access online banking services and getting customer support.

## 3. Escalation to Nodal Officer:

If your complaint isn’t resolved within 7 days, escalate it to the Nodal Officer or Regional Nodal Officer (RNO) of your region with the reference/service request number. Contact details for regional offices are:

- **Phone No.:** +912241652700
- **Email** : [nodaldesk@idfcfirstbank.com](mailto:nodaldesk@idfcfirstbank.com)
- **Address** : Nodal Officer, Service Quality Team – IDFC FIRST Bank Ltd., Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai – 400706

## 4. Escalate to Principal Nodal Officer:

If you are dissatisfied with the resolution or no response within 7 days, escalate further to the Principal Nodal Officer (PNO) of IDFC FIRST Bank at head office. You can email or send a written grievance letter using the bank’s grievance form including SR No. or reference number and reason for dissatisfaction. Contact details of PNO at head office are:

- **Phone number** : 18002099771
- **Email** : [PNO@idfcfirstbank.com](mailto:PNO@idfcfirstbank.com)
- **Address** : Principal Nodal Officer – IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai – 400706.

## 5. Approach to Banking Ombudsman

If the complaint remains unresolved after 30 days or you’re dissatisfied with the final resolution, file a complaint against the bank to the [Banking Ombudsman of RBI](https://citizen.complainthub.org/t/where-to-file-complaints-against-banks-or-nbfc/118) (Reserve Bank of India) with necessary details like SR/ticket number and supporting documents.

**Still, have questions?** 🤔 Ask by replying to us. 👇🏾 We will help you.