# Where can I complain about online orders of Snapdeal?

**URL:** <https://citizen.complainthub.org/t/where-can-i-complain-about-online-orders-of-snapdeal/964>\
**Category:** Retail & E-Commerce\
**Tags:** aggregator, e-commerce, shopping\
**Created:** [June 21, 2024, 12:44pm UTC](https://citizen.complainthub.org/t/where-can-i-complain-about-online-orders-of-snapdeal/964 "2024-06-21T12:44:14Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [June 21, 2024, 12:44pm UTC](https://citizen.complainthub.org/t/where-can-i-complain-about-online-orders-of-snapdeal/964/1 "2024-06-21T12:44:14Z")

</div>

If you want to file a complaint about online orders or shopping services of Snapdeal including issues related to payment options, subscription membership plans (Snapdeal Gold and Snapdeal Plus), return/cancellation processes, and delays or errors in deliveries, follow these steps and use the provided helplines & contact details:

 ![Snapdeal Customer Support](https://citizen.complainthub.org/uploads/default/original/1X/1eb79e6c5ee3712cbfb07533bff45582afe9339b.jpeg)

## Snapdeal Customer Support:

- **Customer Care Number** : You can request a callback from mobile app or Snapdeal website to talk with customer service executive.
- **WhatsApp** : Message on [+918130222868](https://wa.me/918130222868?text=Hi)
- **Email** : Send an email to [help@snapdeal.com](mailto:help@snapdeal.com).

For disputes regarding the quality or warranty of the product, you may reach out to the customer service center of the respective brand or company for resolution.

## Steps to file an online complaint:

- Visit [Snapdeal’s official website (snapdeal.com)](https://www.snapdeal.com/).
- Navigate to “Help Center” section from the menu.
- Click “[Contact Customer Care](https://m.snapdeal.com/page/contactus)” to chat with an agent or request a callback.
- Provide required details including order number, product details, and description of the issue.
- Submit the complaint.

Finally, note the ticket number for future reference and track status. You can also use Snapdeal mobile app for shopping and customer services.

> 💁🏾‍♂️ **Tips** : For issues regarding the quality of packaged food/nutrition products, lodge your complaint to [Food Safety and Standards Authority of India (FSSAI)](https://citizen.complainthub.org/t/how-to-file-a-food-complaint/51).

## Escalation to Grievance Officer:

If the initial response is unsatisfactory or not resolved within specified timeframe, escalate it to Snapdeal’s Grievance Officer by sending an email or writing a complaint letter with ticket ID of previous complaint and expected relief. Send your grievance here:

- **Email:** [grievanceofficer@snapdeal.com](mailto:grievanceofficer@snapdeal.com)
- **Address** : Grievance Officer, Snapdeal Limited – C/o SproutBox Suryavilas, Suite #181-TR4 First Floor, D-181, Okhla Industrial Area, Phase 1, New Delhi 110020.

If your consumer complaints are not resolved or violated consumer rights by Snapdeal, file your complaint with [National Consumer Helpline (NCH)](https://citizen.complainthub.org/t/how-to-file-consumer-complaints-to-national-consumer-helpline/108) with supporting documents. Further, you can get help from a lawyer expert in consumer affairs.

**Still, have questions?** 🤔 Ask by replying to us. 👇🏾 We will help you.