# Where can I file complaints about Excitel Broadband service?

**URL:** <https://citizen.complainthub.org/t/where-can-i-file-complaints-about-excitel-broadband-service/2343>\
**Category:** Telecom\
**Tags:** internet, broadband\
**Created:** [July 18, 2024, 8:06am UTC](https://citizen.complainthub.org/t/where-can-i-file-complaints-about-excitel-broadband-service/2343 "2024-07-18T08:06:54Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [July 18, 2024, 8:06am UTC](https://citizen.complainthub.org/t/where-can-i-file-complaints-about-excitel-broadband-service/2343/1 "2024-07-18T08:06:55Z")

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To file a complaint about broadband and internet services of Excitel Broadband including issues related to Wi-Fi routers, ONT, mesh networks, optical fiber, OTT streaming, online gaming, residential and commercial (business) broadband services, and security solutions, you can follow these steps and use the provided contact details:

 ![Excitel Broadband Customer Support](https://citizen.complainthub.org/uploads/default/original/2X/5/5ca9f26d86ecf6bb3ad067b2ed0ffbec7e38dde9.png)

## Excitel Broadband Customer Support:

- **Customer Care Number** : Call the helpline number at **+911169656965** or **(STD)-69656965** to talk with a representative.
- **WhatsApp** : Message on [+919711973876](https://wa.me/919711973876?text=Hi).
- **Email** : Send your complaint by email at [helpdesk@excitel.com](mailto:helpdesk@excitel.com).

For help regarding Excitel Partner services, call at +911169657070 or email [partners@excitel.com](mailto:partners@excitel.com).

## Steps to file an online complaint:

- Visit the [Excitel Broadband website](https://www.excitel.com/).
- Navigate to the “[Contact Us](https://www.excitel.com/contact-us/)” page.
- [Login to your account](https://my.excitel.com/login) to open the online complaint form.
- Fill out the form with required details including type of issue, customer ID, location, and supporting documents, if any.
- Submit the form.

Finally, note down the reference number to track the status. You can also contact the regional offices of Excitel by calling at the provided contact details.

| Regional Office | Phone Number |
| --- | --- |
| Delhi | +911169656965 |
| Bengaluru | +918069656965 |
| Hyderabad | +914069656965 |
| Kanpur | +911169656965 |
| Mumbai | +912269656965 |
| Lucknow | +911169656965 |
| Meerut | +911169656965 |
| Gorakhpur | +911169656965 |
| Jaipur | +911169656965 |
| Patna | +911169656965 |

## Escalation to Nodal Officer:

If your complaint is unresolved within 30 days or dissatisfied, escalate it to the Nodal Officer by writing a complaint letter including the previous reference/acknowledgement number, billing receipts, and screenshots. You can send this grievance letter to head office:

- **Phone Number** : +911139240555
- **Email** : [nodal@excitel.com](mailto:nodal@excitel.com)
- **Address** : Excitel Broadband Pvt. Ltd., 48, Okhla Industrial Estate Phase III, South Delhi – 110020, India.

Further, you can escalate the complaint to the Appellate Authority by emailing [appellate@excitel.com](mailto:appellate@excitel.com).

If not resolved by Excitel, you can lodge a grievance to the Telecom Regulatory Authority of India (TRAI).

## Approach Consumer Forum:

If you are not satisfied with the final resolution of Excitel Broadband or your consumer rights are violated, file an informal consumer complaint to the [National Consumer Helpline (NCH)](https://citizen.complainthub.org/t/how-to-file-consumer-complaints-to-national-consumer-helpline/108) with all supporting evidence.

**Still, have questions?** 🤔 Ask by replying to us. 👇 We will help you.