# Where can I file complaints about HDFC Securities?

**URL:** <https://citizen.complainthub.org/t/where-can-i-file-complaints-about-hdfc-securities/2232>\
**Category:** Finance\
**Tags:** investment, finance, stock-market, brokers\
**Created:** [July 16, 2024, 1:30pm UTC](https://citizen.complainthub.org/t/where-can-i-file-complaints-about-hdfc-securities/2232 "2024-07-16T13:30:24Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [July 16, 2024, 1:30pm UTC](https://citizen.complainthub.org/t/where-can-i-file-complaints-about-hdfc-securities/2232/1 "2024-07-16T13:30:25Z")

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To file a complaint about brokerage, stock market, and investment services of HDFC Securities including issues related to equity & derivatives trading, Mutual funds, Depository services (Demat), digital investments, wealth management, loans & credit services, and other financial services, you can follow these steps and use the provided contact details:

 ![HDFC Securities Customer Support](https://citizen.complainthub.org/uploads/default/original/2X/f/f3b93be0bc02c1004259b05b0966d9d5c3a8411b.jpeg)

## HDFC Securities Customer Support:

- **Customer Care Number** : Call the helpline number **+912239019400** or **+912264804444** to raise your general complaints.
- **Email** : Send an email to [customercare@hdfcsec.com](mailto:customercare@hdfcsec.com).

If you have issues regarding NRI services, email to [nrihelp@hdfcsec.com](mailto:nrihelp@hdfcsec.com) or call at **+912267088166.** To report a cybersecurity threat or bug, dial the helpline number **+912230820375** or email the Cyber Security Helpdesk at [cyber.helpdesk@hdfcsec.com](mailto:cyber.helpdesk@hdfcsec.com).

For call and trade services, you can dial **+912233553366** / **+912249360600** to contact the Centralized Dealing Desk.

## Steps to file an online complaint:

- Visit the [HDFC Securities website (hdfcsec.com)](https://www.hdfcsec.com/).
- Navigate to the “[Customer Care](https://www.hdfcsec.com/article/customercare-3105)” page from the menu.
- Click the chat icon to start a chat conversation or [login to your account](https://ntrade.hdfcsec.com/) to open the online complaint form for support.
- Fill out the form with required details including client ID (if required), type of complaint, and description of the issue with supporting evidence.
- Upload supporting documents or photos, if any.
- Submit the form.

Finally, note down the reference/ticket number to track the status of the complaint. You can also use the Invest Right app to raise your concerns with the support team.

## Escalation to Head of Customer Care:

If your complaint is not resolved within 3-7 days, escalate it to the Head of Customer Care of HDFC Securities with the ticket number of the lodged complaint. You can call the CC Head at **+912261273909** or email at [services@hdfcsec.com](mailto:services@hdfcsec.com).

## Escalate to Compliance Officer:

If your escalated complaint is not resolved by the CC Head within a specified resolution period, escalate the grievance to the Compliance Officer by sending a written complaint letter with the reference number at:

- **Phone Number** : +912230453600
- **Email** : [complianceofficer@hdfcsec.com](mailto:complianceofficer@hdfcsec.com)
- **Address** : Compliance Officer – HDFC Securities Limited, iThink Techno Campus, Building – B, ‘Alpha’, 8th Floor, Opp. Crompton Greaves, Near Kanjurmarg Station, Kanjurmarg (E), Mumbai – 400042.

## Approach Regulatory Authorities:

If your lodged complaints are not resolved within 30 days to your satisfaction, file a complaint with the respective securities exchange or repositories (e.g. NSE, BSE, MCX, CDSL, or NSDL).

> 💁🏾‍♂️ **Note** : Further, you may lodge an online complaint against HDFC Securities to the [Grievance Redressal Cell of the Securities and Exchange Board of India (SEBI)](https://citizen.complainthub.org/t/how-to-file-stock-market-complaints-to-securities-and-exchange-board-of-india-sebi/399).

You may initiate the arbitration through the Smart Online Disputes Resolution (ODR) platform at [smartodr.in](http://smartodr.in) for disputes regarding investment with investors and companies.

**Still, have questions?** 🤔 Ask by replying to us. 👇 We will help you.