# Where can I file complaints about Tata Consumer products?

**URL:** <https://citizen.complainthub.org/t/where-can-i-file-complaints-about-tata-consumer-products/2919>\
**Category:** Food\
**Tags:** foods, consumer, fmcg, shopping\
**Created:** [July 25, 2024, 12:48pm UTC](https://citizen.complainthub.org/t/where-can-i-file-complaints-about-tata-consumer-products/2919 "2024-07-25T12:48:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Post date:** [July 25, 2024, 12:48pm UTC](https://citizen.complainthub.org/t/where-can-i-file-complaints-about-tata-consumer-products/2919/1 "2024-07-25T12:48:00Z")

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To file a complaint about fast-moving consumer goods (FMCGs) products of Tata Consumer including issues related to product quality such as food items, tea/coffee, liquid beverages, spices, herbal supplements, and other products, you can use these steps and the provided contact details:

 ![Tata Consumer Customer Support](https://citizen.complainthub.org/uploads/default/original/2X/1/19ff59d723a4f2ca93a1d4837c03e9e7ab5e9330.jpeg)

## Tata Consumer Customer Support:

- **Customer Care Number** : Call the Tata Consumer’s helpline number **18003451720** to raise your general complaints.
- **Email** : Send your complaint by email at [care@tataconsumer.com](mailto:care@tataconsumer.com) or [customercare@tataconsumer.com](mailto:customercare@tataconsumer.com).

For issues regarding online store of TATA Simply Better, you can file an online complaint through the store’s [support page (tatasimplybetter.com)](https://www.tatasimplybetter.com/pages/contact).

## Steps to file an online complaint:

- Visit the [Tata Consumer’s website (tataconsumer.com)](https://www.tataconsumer.com/).
- Navigate to “[Contact Us](https://www.tataconsumer.com/contact-us)” page.
- Fill out the form with required details including your contact details, product details, batch number, date of purchase, and description of your complaint.
- Attach relevant documents or photos as proof, if any.
- Submit the form.

Finally, note down the reference/track number to track status of your complaint.

**The brands of Tata Consumer about which you can complain are:**

- **Tea** : Tata Tea, Tetley, Teapigs, Good Earth, Vitax, Joekels,and Organic India Teas & Infusions.
- **Coffee** : Eight O’Clock, Tata Coffee Grand, Sonnets by Tata Coffee, Tata Coffee Gold, Tata Coffee Quick Filter, and Tata Coffee Cold Coffee.
- **Liquid Beverages** : Himalayan Natural Mineral Water, Tata Copper+, Tata Gluco+, and Tata Fruski.
- **Foods** : Tata Salt, Tata Sampann, Tata Soulfull, Tata Simply Better Plant Based Meat, Simply Better Cold Pressed Oils, Tata GoFit, Himalayan Honey & Preserves, Himalayan Saffron, Tata Sampann Yumside, Ching’s Secret, Smith & Jones, and Organic India Packaged Foods.
- **Herbal Supplements** : Organic India Herbal Supplements.

## Escalate to Customer Service Head:

If the customer care team does not resolve your complaint within 7 working days, escalate it to the Customer Service (CS) Head with reference number and expected relief. You can send a written complaint letter by post or email at:

- **Email** : [care@tataconsumer.com](mailto:care@tataconsumer.com)
- **Address** : Tata Consumer Products Limited, Kirloskar Business Park, Hebbal, Bengaluru – 560024.

## Approach Consumer Forum:

If the issue remains unresolved by Tata Consumer or consumer rights are violated, you can file an informal consumer complaint with the [National Consumer Helpline (NCH)](https://citizen.complainthub.org/t/how-to-file-consumer-complaints-to-national-consumer-helpline/108) with all relevant details, including your complaint reference number and any correspondence with the company.

For unresolved issues related to food and beverages, you should file a complaint against Tata Consumer’s brand to [Food Safety and Standards Authority of India (FSSAI)](https://citizen.complainthub.org/t/how-to-file-a-food-complaint/51).