# Where to file complaints about AVVNL electricity services?

**URL:** <https://citizen.complainthub.org/t/where-to-file-complaints-about-avvnl-electricity-services/124>\
**Category:** Energy & Utility\
**Tags:** utility, electricity\
**Created:** [May 14, 2024, 1:35pm UTC](https://citizen.complainthub.org/t/where-to-file-complaints-about-avvnl-electricity-services/124 "2024-05-14T13:35:49Z")\
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**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\
**Post date:** [May 14, 2024, 1:35pm UTC](https://citizen.complainthub.org/t/where-to-file-complaints-about-avvnl-electricity-services/124/1 "2024-05-14T13:35:50Z")

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If you are customer of Ajmer Vidyut Vitran Nigam Limited (AVVNL) from these 11 districts: Ajmer, Bhilwara, Nagaur, Sikar, Jhunjhunu, Rajsamand, Dungarpur, Udaipur, Banswara, Chittorgarh, and Pratapgarh, file your complaints here about electricity issues such as power outages, billing disputes, or meter problems. To address these concerns, follow these step-by-step guide.

 ![Grievance redressal cell - Ajmer Electricity Board, AVVNL](https://citizen.complainthub.org/uploads/default/original/1X/e5b20d3f2bec7fd0ec3f790c2f061b90122b16ab.jpeg)

## AVVNL Helplines

- **Toll-free helpline Number** : **1912** for emergency (no power supply)
- **Customer Care Number** : 18001806565
- **Zonal Helplines** : 18002580101 (Bhilwada City), 18002000022 (Banswara City)
- **Email** : [ccavvnl@gmail.com](mailto:ccavvnl@gmail.com)

## Steps to File an Online Complaint

- Visit the “**[AVVNL Web Self-Service (WSS)](https://wss.rajdiscoms.com/avvnl_web/)**” portal of the Ajmer electricity board.
- Click on the **[File an online complaint](https://crm.avccc.in/Directcomplaint/ComplaintRegistration/Create)** option.
- Provide necessary details such as connection number, nature of the complaint, and a description of the issue.
- Attach copies of relevant documents, such as bills for billing disputes.
- Submit the complaint and note the reference ID for future follow-up.

For online electricity bills and other services, visit: [https://energy.rajasthan.gov.in/avvnl](https://energy.rajasthan.gov.in/avvnl)

## Escalation to Consumer Forum (CGRF)

If the complaint is not resolved satisfactorily by customer service, sub-divisional, or divisional offices, it can be escalated to the **Consumer Grievance Redressal Forum (CGRF) of AVVNL**. Write a grievance letter including consumer details, a clear description of the grievance, reference ID of previous complaints, and all supporting documents. Then, submit this to the concerned zonal office of AVVNL.

## Appeal to Electricity Ombudsman

Unresolved grievances within 30 days or dissatisfaction with CGRF’s resolution can be taken to the **[Electricity Ombudsman of Rajasthan](https://complainthub.org/electricity-ombudsman-rajasthan/)**. File an appeal with the Ombudsman by following the prescribed procedure, and if necessary, you may approach the high court of Rajasthan or the appellate tribunal for electricity (for commercial/industrial disputes).

**Still, have questions?** 🤔 Ask by replying below. 👇🏾 We will help you to resolve it.

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