# Where to file electricity complaints of Tata Power - Mumbai?

**URL:** <https://citizen.complainthub.org/t/where-to-file-electricity-complaints-of-tata-power-mumbai/531>\
**Category:** Energy & Utility\
**Tags:** utility, electricity\
**Created:** [June 6, 2024, 10:24am UTC](https://citizen.complainthub.org/t/where-to-file-electricity-complaints-of-tata-power-mumbai/531 "2024-06-06T10:24:34Z")\
**Posts on this page:** 1\
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**Post date:** [June 6, 2024, 10:24am UTC](https://citizen.complainthub.org/t/where-to-file-electricity-complaints-of-tata-power-mumbai/531/1 "2024-06-06T10:24:35Z")

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If you have complaints about the electricity services of Tata Power - Mumbai in Andheri, Borivali, Chembur, Ghatkopar, Goregaon, Kandivali, Khar, Kurla, Malad, Matunga, Mira Road, Parel, Saki, and Vikhroli, follow this guide and use the helplines & contact details to lodge your electricity complaints to the electricity board:

 ![Tata Power Customer Support for electricity services in Mumbai](https://citizen.complainthub.org/uploads/default/original/1X/31cc59d915ed8e1420715ed441f24d3e4bf63bbe.jpeg)

## Tata Power Helplines:

- **Toll-Free Numbers** : Call the helpline number **19123** or **18002095161** for immediate assistance in case of no power supply or customer services of Tata Power, Mumbai.

- **WhatsApp** : Message on [+917045116237](https://wa.me/917045116237?text=Hi) to register a complaint or request services.

- **SMS** : Send a message “`NS <12 digit Consumer No>`” to +919223170707 tor report power failure

- **Email** : Send an email to [customercare@tatapower.com](mailto:customercare@tatapower.com).

For billing-related disputes or corrections in bills, contact your nearest Customer Relation Center (CRC) and Bill Collection Center of the electricity distribution company.

## Steps to file an online complaint:

- Visit the Tata Power consumer portal: [https://customerportal.tatapower.com/](https://customerportal.tatapower.com/)
- Login to your account with your Consumer Number.
- Select “Register a complaint” or “ **Customer Support** ”
- Open the online complaint form.
- Fill out the required details in the grievance form.
- Submit the form.

Finally, you will receive a complaint number for future reference. If your lodged complaints are not resolved, escalate them to the **Internal Complaint Redressal System (ICRS)** at your nearest sub-divisional offices in Mumbai.

To pay your electricity bill online, use the “**[Quick Bill Pay](https://pgi.billdesk.com/pgidsk/pgmerc/tatapwr/TATAPWRDetails.jsp)**” service of the billdesk for [Tata Power](https://www.tatapower.com/).

## Escalation to CGRF:

If your lodged complaint remains unresolved or you’re unsatisfied with the resolution, you can escalate it to the Consumer Grievance Redressal Forum (CGRF) of Tata Power - Mumbai. You can write a grievance letter including the reference/acknowledgement ID of the previous complaint or download the provided **[grievance form](https://complainthub.in/wp-content/uploads/2022/08/Tata-Power-Mumbai-CGRF-Grievance-Form.pdf)**. Submit this form to the CGRF at the head office of the Tata Power here:

- **Phone No**.: 022-67172710
- **Email** : [grievance.cell@tatapower.com](mailto:grievance.cell@tatapower.com)
- **Address** : Consumer Grievance Redressal Forum, The Tata Power Company, Dharavi Receiving Station, Near Shalimar Industrial Estate, Matunga, Mumbai 400019.

## Approaching the Electricity Ombudsman:

If the CGRF does not resolve your grievance within 30 days or if you’re dissatisfied with their response, you can file a petition to the **[Electricity Ombudsman of Maharashtra](https://complainthub.in/electricity-ombudsman-maharashtra/)** (Mumbai Zone) within 30 days of the CGRF’s final decision.

> 💁🏾‍♂️ **Note** : The Electricity Ombudsman addresses cases against registered licensees and electricity distributors under the Maharashtra Electricity Regulatory Commission (MERC). It’s your right as a consumer to seek fair redressal under the Electricity (Regulatory) Act, 2003.

**Still, have questions?** 🤔 Ask by replying to us. 👇🏾 We will help you.