# Zomato refund Issue **URL:** \ **Category:** Food\ **Tags:** food-aggregator, foods\ **Created:** [August 1, 2024, 12:28pm UTC](https://citizen.complainthub.org/t/zomato-refund-issue/3555 "2024-08-01T12:28:39Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![complainthub](https://citizen.complainthub.org/user_avatar/citizen.complainthub.org/complainthub/32/4_2.png) [@complainthub](https://citizen.complainthub.org/u/complainthub)\ **Post date:** [August 1, 2024, 12:35pm UTC](https://citizen.complainthub.org/t/zomato-refund-issue/3555/2 "2024-08-01T12:35:14Z")
Based on your situation, I recommend escalating this complaint about cancellation refund to Zomato’s Grievance Officer. First, you can email your concern with the Order ID and reference number to [order@zomato.com](mailto:order@zomato.com). Further, follow this instructions: > [@How can I complain about Zomato?](https://citizen.complainthub.org/t/how-can-i-complain-about-zomato/241/1): > > If your issue remains unresolved at the customer service level, you can escalate it to Zomato’s Grievance Officer. This is especially important for serious complaints or those requiring a higher level of attention including privacy concerns. > > The contact details are: > > - **Email:** [grievance@zomato.com](mailto:grievance@zomato.com), [nodal@zomato.com](mailto:nodal@zomato.com) > - **Address:** Grievance Officer – Zomato Limited, Pioneer Square, Ground Floor, Golf Course Extension, Gurugram, Haryana – 122102. If your issue still isn’t resolved after contacting the Grievance Officer, I suggest filing a consumer complaint with the [National Consumer Helpline (NCH)](https://citizen.complainthub.org/t/how-to-file-consumer-complaints-to-national-consumer-helpline/108). Still, need help? Reply to us, --- _[View the full topic](https://citizen.complainthub.org/t/zomato-refund-issue/3555)._