Why should people use this category? What is it for?
This category is dedicated to issues related to travel agencies—both online platforms and offline local agents. Users can raise complaints about flight/train bookings, hotel reservations, tour packages, visa processing, refund delays, overcharging, fake promises, itinerary changes, or poor customer support.
It helps travelers understand:
- Who is responsible (agency vs airline/hotel).
- How to escalate complaints properly.
- What documents are required.
- Which authority to approach if the agency refuses resolution.
How is this different from other categories?
This category specifically focuses on travel intermediaries (agents/aggregators), not airlines, railways, or hotels directly.
Example:
- If your flight is delayed → Airline category.
- If your refund is blocked by the travel agency → Travel Agency category.
It separates service provider liability from agent liability, making complaint handling clearer and more structured.
What should topics in this category generally contain?
Posts should clearly mention:
- Agency name (online or offline).
- Booking ID / Invoice details (without sensitive data).
- Date of booking and travel date.
- Payment method used.
- Exact issue (refund pending, wrong booking, hotel denial, visa rejection, etc.).
- Communication proof (email/chat screenshots if available).
Avoid posting personal details like full card numbers, passport numbers, or OTPs.
Do we need this category?
Yes. Travel disputes are common and often complex because agencies act as intermediaries. Keeping this separate prevents confusion between airline, hotel, and agent responsibilities.
However, it can function as a main category with subcategories such as:
- Online Travel Platforms
- Offline/Local Travel Agents
- Tour & Holiday Packages
- Visa & Documentation Services