Verified: 16 September 2026 05:30 am IST
Industry: Pharmaceuticals & Healthcare
Jurisdiction: India
Primary Regulators: Central Drugs Standard Control Organization (CDSCO), Pharmacovigilance Programme of India (PvPI), & Central Consumer Protection Authority (CCPA)
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. Alkem Laboratories staff will never ask for your bank details, UPI PIN, or password for a “refund processing fee.” If you experience a severe medical reaction, consult a doctor immediately before escalating the complaint.
Level 1: Customer Support (Initial Complaint)
How to complain: Do not search for random phone numbers online. For immediate product quality complaints (e.g., broken tablets, missing seals, discoloration) or adverse medical events, call Alkem’s dedicated Toll-Free Helpline at 1800-22-99-10. For written disputes regarding side effects or drug safety, email the Global Pharmacovigilance Cell directly at pvglobal@alkem.com. For general corporate inquiries, call +91-22-39829999 or email contact@alkem.com. For online complaints, use the official web portal at alkemlabs.com/contact-us/key-contacts. You must retain the original medication packaging, batch number, and purchase invoice for physical verification. You must ensure you receive a unique complaint reference/ticket number.
Availability: Standard business hours for the toll-free helpdesk are Monday to Friday, 9:30 AM to 5:30 PM IST.
Timeline: Standard resolution time for product quality complaints is typically 7 to 15 business days depending on whether physical product retrieval and lab testing are required.
Level 2: Formal Corporate Escalation (Notice of Dispute)
Who to contact: If the central support desk (Level 1) fails to resolve your issue within the stipulated time, you must escalate the matter formally. You can email the Company Secretary and Compliance Officer directly at investors@alkem.com. You can also send a formal written complaint via registered post to their legal Registered Corporate Headquarters: Alkem Laboratories Limited, Alkem House, Senapati Bapat Marg, Lower Parel, Mumbai - 400013, Maharashtra, India.
Timeline: You should legally provide the corporate office a 30-day window to investigate and respond to a formal written grievance before escalating to external regulatory authorities.
Level 3: Regulatory Authority (Government Ombudsman)
Authority: CDSCO, Pharmacovigilance Programme of India (PvPI), or the National Consumer Helpline (NCH).
Portal/Contact: If Alkem Laboratories fails to provide a satisfactory resolution within 30 days, your escalation path depends on the specific grievance:
- For Adverse Drug Reactions (Side Effects): Report the incident to the National Coordination Centre for PvPI by calling their Toll-Free Helpline at 1800-180-3024 (Monday-Friday, 9:00 AM to 5:30 PM) or emailing
pvpi.ipc@gov.in. - For Drug Safety & Quality Issues (Adulterated/Fake Drugs): File a quality complaint with the Central Drugs Standard Control Organization (CDSCO) via their SUGAM portal at
cdscoonline.gov.inor by calling their Toll-Free number 1800-111-454. - For General Billing or Service Disputes: File a grievance with the National Consumer Helpline (NCH) by calling 1915 or using the portal at
consumerhelpline.gov.in(or via CPGRAMS atpgportal.gov.in).
Level 4: Legal Action (Final Step)
Pre-Litigation: Ensure you have documented all previous correspondence, signed inspection reports, medical records (if applicable), and customer care ticket numbers. Send a formal Legal Notice via an advocate to Alkem’s Lower Parel registered office in Mumbai, providing a standard 30-day window for settlement.
Court/Arbitration: If the legal notice is ignored and the resolution is still unsatisfactory, the final step is approaching the judicial system. You can file a formal complaint through the unified e-Jagriti portal (e-jagriti.gov.in) to approach the District Consumer Disputes Redressal Commission based on your jurisdiction.
Community Action: Is Alkem Laboratories refusing to investigate a defective batch of medication or ignoring a severe adverse reaction report? Reply below (do not share your medical records or passwords), and our community will point you to the right resources!