Verified: 30 September 2026 04:30 am IST
Industry: Cement Manufacturing, Building Materials & Infrastructure
Jurisdiction: India
Primary Regulators: Ministry of Corporate Affairs (MCA), Competition Commission of India (CCI), & SEBI (for investors)
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers or fake Ambuja cement dealership approval portals. Ambuja Cements staff will never ask for your bank details, UPI PIN, or password for a “dealership application fee,” “vendor registration,” or “dividend payout.”
Level 1: Customer Support (Initial Complaint)
How to complain: Do not search for random toll-free numbers online. For immediate assistance regarding retail building materials (Ambuja Cement, Ambuja Plus) or authorized dealership issues, call the dedicated Retail Toll-Free Helpline at 1800-22-3010. For written retail complaints and general inquiries, email consumer.care@adani.com. For B2B vendor relations, official corporate inquiries, or stakeholder queries, call the Corporate Headquarters switchboard at +91-79-26565555. Ensure you receive a formal written acknowledgment or service request ticket number for your correspondence.
Availability: Standard business hours for the corporate office and the retail toll-free helplines are Monday to Saturday, 9:00 AM to 6:00 PM IST.
Timeline: General corporate policy and retail guidelines typically aim for an initial response or resolution within 7 to 10 business days.
Level 2: Formal Corporate Escalation (Notice of Dispute)
Who to contact: If the initial desk (Level 1) or your commercial relationship manager fails to resolve your issue within the stipulated time, you must escalate the matter formally. You can send a formal written complaint via registered post to the Company Secretary / Compliance Officer at the legal Registered Headquarters: Ambuja Cements Limited, Adani Corporate House, Shantigram, Near Vaishno Devi Circle, S.G. Highway, Khodiyar, Ahmedabad - 382421, Gujarat, India.
Timeline: You should legally provide the corporate office a 30-day window to investigate and respond to a formal written grievance before escalating to external regulators or commercial tribunals.
Level 3: Regulatory Authority (Government Ombudsman)
Authority: Ministry of Corporate Affairs (MCA), Competition Commission of India (CCI), SEBI, or the National Consumer Helpline (NCH).
Portal/Contact: If Ambuja Cements fails to provide a satisfactory resolution within 30 days, your escalation path depends on the specific grievance:
- For General Consumer & Retail Material Disputes: File a grievance with the National Consumer Helpline (NCH) by calling 1915 or using the portal at
consumerhelpline.gov.in. - For Corporate Compliance & Shareholder Disputes: File a grievance online via the SEBI SCORES portal at
scores.sebi.gov.inor the MCA21 portal atmca.gov.in. - For Anti-Competitive Business Practices (B2B): Escalate formal complaints regarding market monopolies or unfair trade practices to the Competition Commission of India (CCI) at
cci.gov.in.
Level 4: Legal Action (Final Step)
Pre-Litigation: Ensure you have documented all previous correspondence, commercial contracts, retail invoices, vendor paperwork, or investor folios. Send a formal Legal Notice via an advocate to Ambuja’s Shantigram registered office in Ahmedabad, providing a standard 30-day window for settlement.
Court/Arbitration: If the legal notice is ignored and the resolution is still unsatisfactory, the final step depends on the nature of your dispute. B2B infrastructure, vendor, and commercial supply disputes must be resolved through binding arbitration clauses or the Commercial / High Court. For retail consumer disputes (e.g., defective home building materials), you can file a formal complaint through the unified e-Jagriti portal (e-jagriti.gov.in) to approach the District Consumer Disputes Redressal Commission.
Community Action: Is Ambuja Cements ignoring a retail building material defect, a vendor payment issue, or a shareholder grievance? Reply below (do not share your DEMAT account details, commercial invoice values, or passwords), and our community will point you to the right resources!