Verified: 11 September 2026 05:31 am IST
Industry: Automotive Components (Tyres)
Jurisdiction: India
Primary Regulators: Bureau of Indian Standards (BIS), Ministry of Road Transport and Highways (MoRTH) & Central Consumer Protection Authority (CCPA)
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers or fake dealership websites. Apollo Tyres staff will never ask for your bank details, UPI PIN, or password for a “claim processing fee” or “extended warranty activation.”
Level 1: Customer Support (Initial Complaint)
How to complain: Do not search for random phone numbers online. For immediate product issues, warranty claims, or dealership disputes, call the official Apollo Tyres Toll-Free Helpline at 1800-212-7070. For written disputes, email the central customer care desk directly at apollodirect@apollotyres.com. For online complaints, use the official web portal at apollotyres.com/en-in/support/warranty. If you have a physical defect (like a sidewall bulge, cracking, or burst tyre), you must present the tyre at an authorized Apollo dealership or Apollo CV zone for physical inspection and log it in the warranty system. You must ensure you receive a unique claim docket/ticket number.
Availability: Standard business hours for general inquiries are Monday to Saturday, 9:00 AM to 6:00 PM IST.
Timeline: Standard resolution time for dealership service complaints or tyre warranty technical inspections is typically 7 to 10 business days.
Level 2: Formal Corporate Escalation (Notice of Dispute)
Who to contact: If the central support desk (Level 1) or your local dealership fails to resolve your issue within the stipulated time, you must escalate the matter formally. You can email the Corporate Grievance Officer directly at grievance@apollotyres.com. You can also send a formal written complaint via registered post to Apollo’s Corporate Office: Apollo House, 7, Institutional Area, Sector 32, Gurugram - 122001, Haryana, India.
Timeline: You should legally provide the corporate office a 30-day window to investigate and respond to a formal written grievance before escalating to external authorities.
Level 3: Regulatory Authority (Government Ombudsman)
Authority: Bureau of Indian Standards (BIS), MoRTH, or the National Consumer Helpline (NCH).
Portal/Contact: If Apollo Tyres fails to provide a satisfactory resolution within 30 days, your escalation path depends on the specific grievance:
- For Manufacturing Defects & Safety Standards: Tyres are heavily regulated under mandatory ISI certification. If a tyre has a dangerous structural defect (like sudden bursting under normal load), you can file a quality complaint with the Bureau of Indian Standards (BIS) via the BIS CARE App or the BIS grievance portal. Additionally, severe safety defects can be reported via the MoRTH Vahan Vehicle Recall Portal at
vahan.parivahan.gov.in/vehiclerecall. - For Dealership Fraud, Billing, or Warranty Rejections: File a grievance with the National Consumer Helpline (NCH) by calling 1915 or using the portal at
consumerhelpline.gov.in.
Level 4: Legal Action (Final Step)
Pre-Litigation: Ensure you have documented all previous correspondence, signed inspection reports from the dealer, photographs of the tyre’s serial number/defect, and customer care ticket numbers. Send a formal Legal Notice via an advocate to Apollo’s legal Registered Office: 3rd Floor, Areekal Mansion, Panampilly Nagar, Kochi - 682036, Kerala, India, providing a standard 30-day window for settlement.
Court/Arbitration: If the legal notice is ignored and the resolution is still unsatisfactory, the final step is approaching the judicial system. You can file a formal complaint through the unified e-Jagriti portal (e-jagriti.gov.in) to approach the District Consumer Disputes Redressal Commission based on your jurisdiction.
Community Action: Is an Apollo Tyres dealership refusing to honor a pro-rata warranty claim or ignoring a dangerous tyre defect? Reply below (do not share your vehicle registration details or passwords), and our community will point you to the right resources!