A man straight up walked into my house this morning from at&t was not invited in bb ut proceeded to walk through my house back to my bedroom after walking me up figured out he had the wrong house. Who am i suppose to complain to?? I keep getting the run a round.
Dear @Leah_Jorgensen,
That is absolutely terrifying and a massive violation of your safety, privacy, and peace of mind. A utility worker - whether a direct employee or a third-party contractor - unlawfully entering your home and walking into your bedroom is not just a bad customer service experience; it is trespassing.
It is no wonder standard phone agents are giving you the runaround. Frontline customer service teams have zero protocol or authority to handle severe legal liabilities and security breaches of this magnitude.
Welcome to the citizen.complainthub.org community. We need to bypass the standard support lines completely. Here is the exact escalation matrix you should follow to force AT&T to take immediate action:
1. File a Police Report (Crucial First Step)
Before you spend another minute on the phone with AT&T, call your local police non-emergency line and file a report for trespassing/unlawful entry. AT&T’s corporate and legal teams will try to brush this off as a “misunderstanding” unless there is an official police paper trail. Provide the police with the exact time, the man’s description, and any details about his vehicle.
2. Secure Video Evidence
Immediately save any footage from your Ring doorbell or home security cameras. If you do not have cameras, walk next door and ask your neighbors if their systems caught the AT&T truck, its license plate, or the worker walking up to your house. You need this evidence locked down before it gets overwritten.
3. Escalate to the AT&T Office of the President
You must bypass regular customer service and go straight to the executive level. The “Office of the President” handles high-level legal and PR threats. You can trigger their involvement by filing an official “Notice of Dispute” (available on AT&T’s legal page) or by reaching out to the executive contacts directly. Once this tier is engaged, a dedicated corporate case manager will take over.
4. File a Regulatory Complaint (FCC & State PUC)
To ensure AT&T cannot just ignore your executive email, hit them from a regulatory angle.
File a consumer complaint with the Federal Communications Commission (FCC).
Simultaneously, file a grievance with your state’s Public Utility Commission (PUC).
When these government agencies receive a complaint involving a severe safety violation by a utility worker, they mandate that AT&T’s executive team responds to you, usually within a strict legal timeframe.