Verified: 11 April 2026 05:30 am IST
Industry: Electric Two-Wheeler Manufacturing & Sales
Jurisdiction: India
Primary Regulator: CCPA / Ministry of Heavy Industries (MHI)
Important Safety Warning: Beware of fake customer service numbers on search engines. Scammers frequently buy ads with “spoofed” phone numbers pretending to be Ather Energy support or dealership allocators. Authentic staff will never ask you to pay a “booking allocation fee” via a personal UPI QR code or ask for your banking passwords.
Level 1: Customer Support (Initial Complaint)
- How to complain: Do not rely purely on web forms.
- For General Issues (Service, App glitches, Delivery): Call their national customer care hotline at +91-7676600900 or email customercare@atherenergy.com.
- For FAME-II Charger Refunds: If you bought an eligible scooter before April 12, 2023, and are awaiting your charger refund, you must email your vehicle invoice, charger invoice, RC, and a cancelled cheque directly to charger.refund@atherenergy.com.
- Availability: Customer support lines operate Monday to Saturday, 9:00 AM to 7:00 PM IST.
- Timeline: Ather Energy generally aims to resolve standard service queries within 7-10 business days.
- Source Verification: Ather Energy Accessory Supplier Info & Contacts
Level 2: Formal Corporate Escalation (Grievance Officer)
- Who to contact: If Level 1 support closes your ticket without resolving a critical defect or refund, you must escalate formally. Email the Grievance/Nodal Officer directly at cs@atherenergy.com. If you are sending a physical Legal Notice, it must be sent via registered Speed Post to their corporate headquarters: Ather Energy Limited, 3rd Floor, Tower D, IBC Knowledge Park, #4/1, Bannerghatta Main Road, Bengaluru, Karnataka 560029.
- Timeline: The Grievance Officer is legally expected to review and respond with a final resolution within 15 to 30 days of receiving the escalation.
- Source Verification: Ather Investor Relations & Corporate Contacts
Level 3: Regulatory Authority (National Consumer Helpline)
- Authority: If Ather ignores your formal escalation regarding a defective scooter or poor service, the correct authority is the Department of Consumer Affairs via the National Consumer Helpline (NCH). (Note: For systemic FAME-II subsidy manipulation, complaints can also be directed to the Ministry of Heavy Industries).
- Portal/Contact: Register your grievance online at the NCH portal, via the Umang App, or call the toll-free helpline at 1915.
- Timeline: Consumers can file an NCH complaint immediately after the company’s internal 30-day window expires. NCH generally aims to resolve disputes within 45 days.
- Source Verification: National Consumer Helpline (NCH)
Level 4: Legal Action (Consumer Commission)
- Pre-Litigation: Before filing a formal case in consumer court, have a lawyer draft a final Legal Notice addressed to the Bengaluru headquarters demanding vehicle replacement or a full refund within 15 days.
- Court/Arbitration: If unresolved, you can file a case at the District Consumer Disputes Redressal Commission. You can file this completely online without needing a lawyer using the government’s official e-Jagriti portal.
- Source Verification: e-Jagriti Portal - Consumer Affairs
Community Action: Is your local Ather Space denying warranty coverage for a battery issue, or are you looking for the correct legal templates to serve a Legal Notice to their Bengaluru headquarters? Reply below (do not share your passwords, bank details, or your exact VIN/Chassis numbers), and our consumer advocacy community will point you to the right resources!