Verified: 10 April 2026 05:31 am IST
Industry: Commercial Real Estate & Flexible Workspaces
Jurisdiction: India
Primary Regulator: Ministry of Corporate Affairs / NCH (For Individuals Only)
Important Safety Warning: Beware of fake customer service numbers on search engines. Scammers frequently buy ads with “spoofed” phone numbers pretending to be Awfis booking managers. Authentic Awfis staff will never ask you to pay a security deposit via a personal UPI QR code or ask for your banking passwords.
Level 1: Customer Support (Initial Complaint)
- How to complain: You must log your initial complaint (such as billing errors, facility maintenance issues, or withheld security deposits) directly through your Awfis member dashboard, by calling their national support line at 1860-258-6633, or by emailing info@awfis.com. Keep a record of your assigned ticket number.
- Availability: Standard facility and billing support operate Monday to Friday during normal business hours.
- Timeline: As per their internal service level agreements, Awfis aims to acknowledge complaints within 48 hours and resolve general Help Desk queries within 5 business days.
- Source Verification: Awfis Contact Us
Level 2: Formal Corporate Escalation (Grievance Officer & Legal Notice)
- Who to contact: If Level 1 support ignores your ticket or refuses to refund your security deposit upon contract termination, you must escalate formally. Email the designated Nodal/Grievance Officer directly at grievance@awfis.com. If you are sending a physical Legal Notice, it must be sent via registered Speed Post to their corporate headquarters: Awfis Space Solutions Limited, C-28-29, Kissan Bhawan, Qutab Institutional Area, New Delhi 110016, India.
- Timeline: The Grievance Officer is expected to review and respond within 5 to 7 business days of receiving the escalation.
- Source Verification: Awfis Legal Policy
Level 3: Regulatory Authority / Pre-Litigation (The B2B/B2C Split)
- Authority: Your regulatory path depends entirely on your legal status.
- For Freelancers (B2C): If you rented a single desk to earn your livelihood, you qualify as a consumer. Register your grievance with the National Consumer Helpline (NCH) via
consumerhelpline.gov.inor call 1915. - For SMEs & Enterprises (B2B): If you rented a private cabin or office under a registered company name, you are not a consumer under Indian law. You cannot use the NCH. You must proceed directly to commercial arbitration or civil mediation.
- For Freelancers (B2C): If you rented a single desk to earn your livelihood, you qualify as a consumer. Register your grievance with the National Consumer Helpline (NCH) via
- Timeline: NCH generally aims to resolve disputes for individual freelancers within 45 days.
- Source Verification: National Consumer Helpline (NCH)
Level 4: Legal Action (Arbitration vs. Consumer Court)
- Pre-Litigation: Review your specific Awfis User Agreement. Almost all commercial workspace contracts mandate that disputes be settled via Arbitration. You must have a lawyer draft a “Notice Inviting Arbitration” under the Arbitration and Conciliation Act, 1996.
- Court/Arbitration: * B2B Clients: Proceed with the appointed Arbitrator or file a commercial suit for recovery of your deposit in the competent Civil Court in New Delhi (as per their standard jurisdiction clauses).
- B2C Freelancers: If the NCH route fails, you can bypass arbitration and file a case at the District Consumer Disputes Redressal Commission completely online using the government’s official e-Jagriti portal.
- Source Verification: e-Jagriti Portal - Consumer Affairs
Community Action: Is Awfis Space Solutions holding onto your security deposit long after your lock-in period has ended, or are you looking for the correct legal templates to draft a Notice of Arbitration to their New Delhi headquarters? Reply below (do not share your passwords, bank details, or your exact contract numbers), and our consumer advocacy community will point you to the right resources!