Verified: 24 March 2026 01:25 pm CET
Industry: Medical Devices, Pharmaceuticals & Dialysis Clinics (B. Braun Avitum)
Jurisdiction: Germany
Primary Regulator: BfArM (Medical Devices/Pharma) and Regional Medical Chambers (Ärztekammer)
Important Safety Warning: Beware of fake customer service numbers on search engines. Scammers frequently target patients with fake medical billing invoices or “insurance verification” phishing emails. B. Braun and Avitum clinic staff will never demand you pay a medical bill to a new, unverified bank account via a generic email link, nor will they ask for your sensitive digital patient portal passwords over the phone.
Level 1: Customer Support (Kundenservice)
- For Refunds on Homecare Supplies: Stop! If your blood glucose meter or wound care product is defective, you must complain directly to the Sanitätshaus (medical supply store) or pharmacy where you bought it. B. Braun is not your direct contractual partner for the purchase.
- For Hospital Patients (Clinic Malpractice & Billing): Do not contact the manufacturing headquarters. You must contact the specific B. Braun Avitum clinic’s patient management office or the local Patient Ombudsman (Patientenfürsprecher).
- For Adverse Medical Reactions & Device Failures: If you experience a severe side effect from a B. Braun drug or a failure in a medical device, report it immediately to your treating physician and via the B. Braun Pharmacovigilance/Vigilance portal.
- For B2B Corporate Clients & Hospital Procurement: Contact the central B. Braun switchboard at +49 5661 71-0 or email info@bbraun.com.
- Availability: Central B2B and clinic administration hotlines operate Monday to Friday during standard business hours (CET).
- Timeline: Standard administrative inquiries take a few business days. Formal medical complaints and pharmacovigilance reports trigger strict internal medical reviews mandated by law.
- Source Verification: B. Braun Deutschland - Kontakt
Level 2: Formal Written Complaint & Mahnung
- Who to contact: Formally escalate a direct legal dispute or medical liability claim by sending a registered letter with return receipt (Einschreiben mit Rückschein) to the legally registered headquarters of the relevant entity.
- For Dialysis Clinics / Malpractice: Address your letter to the Management Board, B. Braun Avitum AG, Schwarzenberger Weg 73-79, 34212 Melsungen, Germany (and CC the specific clinic’s medical director).
- For Medical Hardware & Pharmaceuticals: Address your letter to the Management Board, B. Braun Melsungen AG, Carl-Braun-Straße 1, 34212 Melsungen, Germany.
- Timeline: A legally binding deadline of 14 days (set via your Mahnung) provides the company a strict timeframe to resolve a standard B2B financial dispute before they legally default. Medical liability claims take significantly longer.
- Source Verification: Impressum - B. Braun Deutschland
Level 3: Regulatory Authority / ADR
- Commercial/Consumer Disputes: B. Braun entities explicitly refuse to participate in voluntary consumer arbitration boards like the Universalschlichtungsstelle. Do not waste time sending financial disputes here.
- Medical Malpractice (Clinics): If you suffered a treatment error at an Avitum clinic, submit your case to the Expert Commission for Medical Malpractice (Gutachterkommission für ärztliche Behandlungsfehler) at the competent Regional Medical Chamber (Landesärztekammer).
- Drug Safety & Medical Devices: Report dangerous batch defects, infusion pump failures, or severe undisclosed side effects directly to the Federal Institute for Drugs and Medical Devices (BfArM).
- Source Verification: BfArM Official Website
Level 4: Legal Action
- Pre-Litigation: Before initiating formal court proceedings against a clinic or medical manufacturer, patients must seek case-specific legal assistance from their local Consumer Advice Centre (Verbraucherzentrale) or a highly specialized medical liability lawyer (Fachanwalt für Medizinrecht).
- Court/Arbitration (Medical Liability): Standard consumer dunning processes are useless for medical negligence or defective surgical hardware. You must sue directly under the German Patient Rights Act (Patientenrechtegesetz) or Product Liability Act (Produkthaftungsgesetz).
- Filing the Lawsuit: High-stakes medical liability cases bypass simple local courts and are almost exclusively handled at the Regional Court (Landgericht Kassel for Melsungen-based claims), where hiring a lawyer is legally mandatory (Anwaltszwang).
- Source Verification: German Patient Rights Act Overview (BMG)
Community Action: Are you struggling to get a defective piece of homecare equipment replaced by your local Sanitätshaus, or are you a medical professional dealing with a procurement dispute out of Melsungen? Reply below (do not share your passwords, full banking details, or sensitive personal medical records), and our community will point you to the right legal templates!